Performance and Quality Specialist

SPECIFIC RESPONSIBILITIES

• Assist Program staff to meet and maintain regulatory compliance with Local, NY State and Federal codes and regulations.
  • Conduct internal audits and inspections annually and as needed.
  • Prepare detailed written reports of findings and deficiencies.
• Ensures thorough and independent Investigation of Reportable Incidents as defined by Part 624.
  • Conducts thorough incident investigations as directed according to Justice Center, OPWDD and Part 624 guidelines.
  • Provides detailed written reports using Justice Center and OPWDD approved format within required time frames.
  • Must complete Justice Center and OPWDD approved Incident Investigation Certification Program and maintain certification as investigator
• Participate in Incident Review as needed.
  • Assist with Incident monitoring and Trend Analysis.
  • Assist with maintenance of agency incident data base.
  • Complete entries into OPWDD Incident Report and Management Application (IRMA) as needed..
• Assist Program and other Quality Improvement Specialists to comply with Council on Accreditation (COA) standards.
  • Assist with Case Record Review;
  • Administration of Consumer Satisfaction Survey,
  • Track and review of Behavior Management Training and Restrictive Behavior Management Interventions.
  • Assist with Internal Audits as required by COA Standards.
  • Prepare detailed Quarterly and Annual Reports
• Participate in Agency wide Quality Council meetings.
• Perform all other duties as assigned.

II.   RELATIONSHIP WITH OTHERS

In addition, employees need to possess the following characteristics:

• Be team players and able to interact in a positive manner with Administrative, Managerial, Supervisory, and line staff as well as person’s receiving services and their family members
• Have a strong sensitivity to cultural differences present among staff and clients within our organization and among the people we serve and their families.
• Ability to set limits, maintain role, work collaboratively and respectfully to intervene appropriately as a quality improvement staff person.

Qualifications 

• Bachelor’s degree required.
• Master’s degree preferred in Human Services, Social Work, Health Care Administration,
  Public Administration or similar field.
• One year’s experience in quality improvement/program evaluation and/or
  administration in not-for-profit settings, preferred.
• Experience with computer database and word-processing programs such as MS-Office Suite–Word, Excel, Access–to
  create and maintain databases, track and analyze information and data, desirable.
• Experience with audit preparation, accreditation/survey activities (especially COA), TQM, CPI and Outcomes
  measurement is desirable.