What are the responsibilities and job description for the Patient Service Representative - Neurology - La Jolla position at Scripps Health?
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Join a winning team at Scripps Anderson Medical Pavilion in La Jolla as a Patient Service Representative supporting our Neurology department. Primary duties will involve answering incoming calls, scheduling patient appointments, and processing referrals. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for the following:
- Answering a high volume of incoming phone calls.
- Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of Medical Record Number, scheduling, referral/authorizations, and document collection.
- Scheduling patient appointments. Successful scheduling includes exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to guidelines, entering insurance, performing Key User duties.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
This is a benefit-eligible Full Time, Day Shift position with a Monday - Friday schedule from 8AM - 5PM, located at our Scripps Anderson Medical Pavilion in La Jolla.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
- 1 or more years of experience in a customer service or healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.