What are the responsibilities and job description for the Training Specialist position at SCU Credit Union?
Description
SCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities we serve through education and collaboration; and to foster a rewarding environment for our employees!
We put our members at the heart of everything we do and strive to exceed their expectations by providing: empathy, giving back, integrity, stability, and an inclusive culture. If you align with these values too, we would love for you to join our team!
SUMMARY
Under the supervision of the Corporate Trainer, plans, and facilities Credit Union-wide training and professional development to enhance education and performance levels in alignment with the core values and mission of the Credit Union.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Develops and delivers training programs and materials to the Credit Union's employees on a diverse range of subject matter for new and existing employees.
- Updates training materials as needed to keep current.
- Works directly with Branch Administration for on-the-job-training placement of new Retail employees.
- Communicates progress and obtains training schedules for new employees and newly promoted employees from Managers and Assistant Branch Managers.
- Evaluates and assesses training programs to streamline efficiencies to better position the workforce for strategic and future initiatives.
- Creates training exercises to reinforce learning and promote skills transfer.
- Provides Credit Union wide updates as needed based on changes to Operational procedures.
- Develop and deliver SCU systems, compliance, product, and interpersonal skills training programs to new and existing employees.
- Based on needs analysis, determines the appropriate delivery method and/or venue for training; classroom, train the trainer, on site, or webinar.
- Keeps current with developments in Credit Union systems and processes, and regulatory and compliance mandates by reading relevant journals, attending meetings, seminars, or courses.
SECONDARY DUTIES:
- Represents the Credit Union in community activities, networking associations and civic organizations.
- Assist HR in developing employee engagement programs and activities that enhance employment experience.
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong written and oral communication skills needed to manage all aspects of training and development to support Credit Union-wide goals and objectives.
- Highly proficient technical skills needed to support all ancillary applications, Credit Union's core system, Microsoft suite and all other pertinent applications installed and supported by our IT department.
EDUCATION and/or EXPERIENCE
Associate degree or equivalent from two-year College or technical school; or two-three years related experience and/or training; or equivalent combination of education and experience preferably in training and development.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
SCU Credit Union is an equal employment opportunity employer.