What are the responsibilities and job description for the Guest Experience Shift Lead position at SEA LIFE?
What you'll bring to the team
Qualifications & Experience
🌟 Join Our Team at SEA LIFE Minnesota! 🌊
Are you ready to dive into a role where fun meets leadership? We're seeking vibrant individuals to join us as Guest Experience Shift Leads at SEA LIFE Minnesota! As the heartbeat of our operation, you'll be the Manager-on-Duty, orchestrating seamless experiences across our attraction. 💼
Key Responsibilities:
✨ Create unforgettable, interactive moments for our guests.
🌟 Lead by example, embodying our Guest Obsession standards.
🎉 Foster a vibrant, floor-based atmosphere for our team.
🚀 Contribute innovative ideas to enhance daily operations.
👑 Assume leadership in the absence of higher management.
🎯 Provide constructive feedback to empower team members.
🔑 Ensure smooth opening and closing procedures.
📚 Facilitate comprehensive training for our Guest Experience Hosts.
🤝 Cultivate a supportive, fun, and professional environment.
🛡️ Uphold the highest standards of safety and service.
🎓 Deliver training initiatives to develop team skills and attitudes.
💡 Proactively anticipate and exceed guest expectations. 🌈 Resolve guest concerns with a smile and solutions-focused approach.
⚠️ Promote departmental health and safety practices.
Education and Experience:
🎓 High school diploma or equivalent preferred.
😊 Previous customer service experience required.
👪 Passion for entertaining families and children essential.
🌟 Ability to effectively train others necessary.
📢 Excellent communication and motivational skills vital.
⏰ Comfortable working in a fast-paced environment.
🔊 Able to thrive in loud or confined spaces.
💪 Proven ability to multitask and manage multiple projects.
🤝 Self-motivated team player with flexibility in scheduling.
Benefits
About the Perks:
🌟 Competitive salary and benefits package.
👀 Free entry to all Merlin attractions for you and your loved ones.
🌍 Join a global organization with opportunities for growth.
Everyone Matters at Merlin:
💖 We embrace diversity and inclusivity in our workplace.
🌈 Create an environment where everyone feels valued and respected.
🤝 We're committed to being the most inclusive employer in our industry.
👂 Your needs matter - let's have a conversation to ensure you shine at your interview!
Ready to embark on an exciting journey with us? Apply now and become part of our magical team at SEA LIFE Minnesota! 🐠✨
Pay Range
From USD $18.50/Hr.Salary : $19
