What are the responsibilities and job description for the Front Desk Supervisor position at Sea Mist Oceanfront Resort?
Full Job Description
Essential Job Functions may include:
- Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.
- Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.
- Ensures all guest billing is accurate and up to date at time of departure.
- Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
- Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.
- Ensures department adherence to company policies, procedures and standards
- Assist in providing staff with ongoing coaching, training and development.
- Coordinates hotel emergency procedures within the scope of defined plans.
- Prepare reports, handles special projects and assignments as required.
Requirements
- The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.
- At least one year related experience
- Communicates effectively with guests/owners, other department supervisors and associates.
- Strong customer service skills
- Excellent communication and organizational skills
- Experience interpreting reports, correspondences and documents such as safety rules, operating and maintenance instructions, and procedure manuals is preferred.
- Proven record of ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must be flexible to work various shifts, including weekends & holidays
Additional Job Elements:
Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Job Type: Full-time
Pay: $16 per hour
Requirements:
- Must be available to work various shifts, holidays and weekends
- Must have great customer service skills – all of our position come into contact with guests!
What does Sea Mist offer?
- Competitive Pay!
- Medical/Dental/Vision!
- Growth and Development Opportunities!
Salary : $16