Customer Support Specialist

WHAT YOU’LL DO

Seakeeper dealers, boat builders, and our customers are an extension of our team, helping us change the way people boat forever! As our Customer Support Specialist, you will work on a newly created team and partner closely with our internal sales, support, and field service teams to shape the experience our customers have when purchasing a Seakeeper Ride system. You will provide superb customer service to our internal and external partners and lead the charge in supporting them every step of the way through the following:

• Collaborating with internal employees within sales and technical service to create cases in NetSuite, both our internal ERP & CRM system
• Converting customer purchase orders into sales orders for Seakeeper Ride systems ensuring all information such as addresses, products and quantity are accurately entered and maintained
• Sending order acknowledgments, shipping notifications, and any additional documentation to customers
• Answering technical related questions related to Seakeeper Ride systems and troubleshooting product issues
• Fielding all email and phone inquiries with a sense of urgency and forwarding inquiries to the appropriate internal team members
• Working closely with boat manufacturers, boat dealers, aftermarket customers, and other internal departments to ensure account requirements are met to help us avoid any shipping delays
  • Communicating any shipping delays or Issues back to our customers

WHAT YOU NEED TO SUCCEED

MUST-HAVES

• 1-3 years of related experience working in a customer service-related field or technical service-related field
• Experience with an ERP or CRM system
• Ferocious attention to detail with the ability to sort through data to identify and understand the root cause of any discrepancies
• Demonstrate good judgment and be of unquestionable integrity
• Ability to handle confidential and sensitive information with discretion
• Maintain a positive, professional, and customer-centric attitude at all times
• Be professional, responsive, resourceful, and flexible
• Strong verbal and written communication skills
• Superior time management, multitasking, organizational, and prioritization skills

NICE-TO-HAVES

• Associate or bachelor’s degree
• Demonstrated proficiency in Microsoft Office products, specifically Excel
• Experience with NetSuite or Salesforce
• Experience answering technical questions in a customer service setting

MORE DETAILS YOU’LL WANT TO KNOW

• This position is based on-site 5 days a week at our Ft. Myers facility
  • Hours are 8-5 pm Monday - Friday
• You'll report to our Customer Support Manager, also based In Ft. Myers

YOUR TEAM

Our Customer Support Specialist is nestled within a small, newly created passionate group of individuals with widespread skills on our Sales & Support team responsible for supporting new product development and growth supporting Seakeeper Ride systems. We all wear many hats and work together to accomplish a range of responsibilities. We’re looking for a versatile team player who wants to learn and grow within Seakeeper, finding their own niche to command ownership within the department.

WHY YOU'LL LOVE IT HERE

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up!

We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get! We move quick and if there is something that can be improved upon, we jump on it.

WHO WE ARE

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Seakeeper Ride, a Vessel Attitude Control System, eliminates underway pitch and roll, making time on the water safer and more comfortable for everyone on board.

Seakeeper was founded in 2008, growing from a start-up operation to the worldwide leader in stabilization thanks to its popular line of gyrostabilizers. Seakeeper Ride launched in 2022 and is the first product deviation from that line, bringing the magic of Seakeeper to boats while underway. There’s a long runway of growth ahead as more and more OEMs adopt Seakeeper Ride as standard equipment and we work to make aftermarket refits a reality.

Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry...again? Come on and apply, we are ready for you!