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Job Snapshot
Employee Type:
Full-Time
Location:
16401 SHADY GROVE ROAD
Salisbury, MD
Date Posted:
3/15/2022
Job ID:
1009614BR
Job Description
Req/Job ID: 1009614BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24801: SHP HVAC Washington, DC Exter
The HVAC Licensed Break/Fix Technician is responsible for providing timely and quality service and repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning and Oil Furnaces & Boilers) while maintaining a high level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company.
Job Requirements
Job Duties/Responsibilities:
• Diagnoses and repairs appliances and equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable
• Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer
• Oversees/inspects HVAC service/repair or installation jobs as required by state/local law
• Provides direction and technical assistance to break/fix technicians in the absence of the HVAC Lead Mentor
• Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving customer & repair issues
• Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
• Manage and maintain company assets such as corporate credit card, gas card, assigned HVAC equipment, inventory, company van, etc
• Performs other duties as assigned Required Skills:
• Possess state/local HVAC individual license (journeyman, masters, etc…) and have ability to maintain this license
• Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units
• Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems, make decisions or complete job tasks
• Ability to read, write and speak English and communicate effectively and clearly, both orally and in writing, with co-workers, managers and consumers
• Ability to travel up to 25% of the time as needed in geographical areas outside area of residence, both in-state (most of the time) and out-of-state (occasionally)
• Ability to work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed
• Ability to handle stressful situations and work independently in a fast paced environment
• Ability to frequently bend, stoop, kneel, stretch, twist, reach, climb and lift/carry up to 75 lbs.
• Ability to drive in various weather conditions for long periods of time (5 hrs) and in various demographic areas
• Ability to access different levels of terrain, including interior and exterior landscapes while performing duties Education Requirements: HS Graduate or Equivalent Years of Related Experience: 3-4 Years License/Certificate Required: Yes Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18
#HomeServices, #outsidesales
24801
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