Restaurant Server

Description

SUMMARY: Serves guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior customer service and maintains their station in a clean and orderly manner throughout shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide great customer service to restaurant patrons by anticipating guests’ needs
• Upsell and make recommendations to guests based on in house specials and other variables
• Maintain a positive and friendly attitude while greeting and working with customers
• Communicate with the team and kitchen staff clearly and effectively in writing and verbally
• Capable of ensuring cleanliness of restaurant including but not limited to vacuuming, cleaning tables, and rearranging tables
• Ability to take orders accurately, efficiently and clearly and deliver food and drinks in a timely manner
• Assist with decorating tables for special occasions, help customers to their seats and assist kitchen staff when necessary
• Must maintain knowledge of available wine and liquor, food specials, and menu item specifications
• Deliver checks and collect payments
• Take guest complaints and follow up with a solution in a timely manner
• Ability to handle multiple tables during busy rush hours
• Come to work on time and in uniform

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES:

Listed below are the qualifications that represent the knowledge, skills, and/or ability to perform this job successfully:

• Must provide prompt and cordial service to all guests.
• Working knowledge of, or the ability to learn, point-of-sale computer systems.
• Must be reliable, responsible and able to work well under pressure.
• Ability to understand and carry out written and verbal instructions.
• Apply critical thinking to solve problems in standardized situations.
• Must be able to work independently.

• Must meet legal age requirements for the position.

EDUCATION AND/OR EXPERIENCE:

• One to two years related experience.
• Resort and/or hospitality experience preferred.
• High school diploma or equal to a GED.

LANGUAGE SKILLS:  

• Must speak and communicate in English.
• Must be able to clearly communicate with guests, management and coworkers.

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

• Proficient in POS system preferred, but not required.

CERTIFICATES & LICENSES:

• Must have Food Handler Certificate.
• TIPs certification preferred, but not required.
• Must provide valid document(s) to work in the US.
• Valid California Driver License is required (for specific positions).

WORK ENVIRONMENT:
The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80 degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:

• Use hands to finger, handle, or feel; and talk or hear. 
• Specific vision abilities required by this job include close vision.

• Lift 25-50 lbs. (for specific positions)
• Sit, stand and walk for long periods of time.
• Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

Salary : $17