What are the responsibilities and job description for the Customer Service Associate position at Seashore Fruit & Produce Co?
Description
This position requires a detail-oriented individual that serves customers by providing product and service information; as well as resolving any product or service problems.
Essential Duties
❖ - Answer telephone in a professional and courtesy manner— as you are the first line to customers.
❖ Handle customer requests and complaints and direct to management (form filled out).
❖ Take and enter customer orders with 99% accuracy.
❖ Understand the order taking and delivery processes and have the ability to convey these processes to the customers.
❖ Understand and have an ability to relay lead-time on non-stock items.
❖ Perform any and all other tasks, jobs, and or assignments as directed by management
❖ Have a working knowledge of operations, delivery days, holiday schedules, and the ability to convey these to customers.
❖ Attract potential new customers by answering product and service questions; suggesting information about other products and services; and demonstrating an over-all expertise.
❖ Must have computer skills and able to navigate our inventory system.
❖ Assist customers who are looking for their orders, the ability to use our Fleet Tracking system and providing an estimated time of arrival (ETA).
❖ Resolve product or service problems by clarifying a customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
❖ Recommend potential products or services to management by collecting customer information and analyzing customer needs.
❖ Have a working knowledge of inventory and how to access inventory to better assist customers.
❖ Create a customer spec sheet.
❖ Communicate with drivers to understand any mistakes made with an order.
❖ Provide the Sales team with the drivers’ manifests and real-time information.
❖ Perform related duties as required by supervisor.
Requirements
❖ Must have great phone personality.
❖ Must demonstrate a vast knowledge of our products.
❖ Must have strong organizational skills and ability to follow-through on customers’ requests.
❖ Must be able to multi-task, and highly flexible when responding to requests.
❖ Must be customer-service oriented.
❖ Must possess excellent interpersonal and communication skills, and creative problem-solving skills.
❖ Must be willing to do both high-level and low-level tasks.
❖ Must be a team player.
❖ Must demonstrate market knowledge and documentation skills
❖ Must be able to independently resolve conflict by analyzing information.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Ability to commute/relocate:
- Vineland, NJ 08360: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Spanish (Preferred)
- English (Preferred)
Work Location: In person
Salary : $16 - $19