Event Manager

About SCC

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play – the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as it began over three decades ago. Read more about our Community Impact here.

Employees are the heartbeat of this extraordinary service culture and contribute to our collective success in the vibrant core of downtown Seattle.

Position Summary

The Event Manager position plays a crucial role in maintaining regular business for the Convention Center, caring for our clients, and ensuring the successful execution of all events within our spaces. Event Managers will operate alongside other Event Managers, Senior Event Managers, and Event Coordinators within the Events Services department. Working in close conjunction with SCC’s Sales and Operations teams, the Event Manager will oversee the management and coordination of banquet, regional/local, and large national and corporate events.

Areas of responsibility will include gathering of event information from clients and client contractors and effectively communicating information through written correspondence, oral communication, database entry, preparation of reports, creation of diagrams and event planning documents; tracking and producing financial and invoicing records for assigned events; developing and maintaining effective relations with clients, contractors and employees; and providing indirect supervision of staff on event days. Additionally, Event Managers will provide assistance to the Director of Event Services in supervising the day-to-day activities of the department and the development of department systems and procedures.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Assist the SCC and Visit Seattle sales staff with site tours, planning meetings and other long term planning activities for assigned national clients. Become involved early in the planning process to respond to client questions and requests and help them to better understand and establish their unique event requirements (i.e., audio-visual, food & beverage, telecom and electrical requirements, etc.)
• Upon finalization of the client's initial sales contract, serve as the primary contact for assigned clientele prior to, during, and following the events while communicating all relevant information to the appropriate operations departments and SCC Service Partners using established guidelines and time frames. Monitor results to satisfy the client and hold to SCC standards.
• Develop plans to anticipate traffic flow and crowd management and take necessary steps to ensure the safety of all building users and patrons. Educate clients and vendors of building Rules & Regulations in advance of the event and enforce these policies during events.
• Guide clients and contractors through the floor plan approval process. Review all floor plans prior to submission to the Seattle Fire Department to ensure highest rate of approval on first submission.
• Support, monitor and enhance the sales and revenue potential of digital and other branded facility signage.
• Complete pre and post building inspections with client to ensure that any event damage is communicated to the client prior to event settlement.
• Submit required financial information prior to, during and immediately following assigned events within the established time periods. Review all financial requirements and timely payment of advance deposits from Service Partners.
• As needed, exercise indirect supervision over Operations department staff in the absence of their department managers or supervisors. Properly communicate with each department manager or supervisor regarding actions taken in their absence.
• Working with the appropriate staff, schedule and indirectly supervise the proper personnel needed for the successful execution of assigned events.
• Perform all duties in a professional productive manner, in adherence to the Quality Service Program, to ensure the successful operation of the SCC.
• Work as needed to accomplish department responsibilities, typically averaging 40 hours per week including working extended hours in a day, anytime of day/night, weekends and holidays. Remain available/on-call via company provided cell phone or radio 24 hours per day during assigned events.
• Perform miscellaneous related duties as directed by the Director of Event Services.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk, hear, sit, stand, walk and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Minimum Qualifications:

• Bachelor's degree (B. A.) in a related field
• At least one (1) year of direct experience coordinating complex events, trade shows, public events or meetings in a convention center, hotel, or similar private or public facility.
• Requires ability to successfully work with a high degree of flexibility and patience; as well as the ability to work closely with staff throughout the facility and must be able to maintain a productive, team-oriented relationship.
• Valid American Red Cross CPR and First Aid certification within 6 months of employment.

Preferred Qualifications:

• Prefer two (2) years direct experience within the hospitality/convention meetings industry.

 *Equivalent combination of education and experience may be considered.

Benefit Highlights: 

• Pay: $80,985.00 – $124,477.00/year based on experience and qualifications.
• Paid Leave benefits
• Vacation (12 days in first year)
• Paid holidays (11 set by SCC, 2 personal)
• Medical, dental and vision insurance
• Life insurance
• 457(b) retirement savings plan
• Subsidized transportation and parking benefits 

Schedule: Flexibility to work evenings/weekends dependent on event schedule. 

Work Location: Seattle, WA 98101. Hybrid schedule with 1-2 days per week remote available after 90 days of employment.

Disability Accommodations and Equal Employment Opportunity

If accommodations are required either to complete the application process and/or attend an interview, please contact the Human Resources Department at 206-694-5038.

Seattle Convention Center is committed to the policy of equal employment opportunity and nondiscrimination on the basis of race, creed, color, national origin, sex, marital status, sexual preference, orientation, gender identity, genetic information, pregnancy, age, religion, veteran status, military status, disability, or any other status protected by law.

Notes on the Application Process

• This position will remain open until filled. Review of applications will begin immediately
• Only applications submitted directly to Seattle Convention Center’s jobs page will be considered; applications submitted via external websites / applications will not be received
• A current resumé may be submitted in lieu of filling out the attached Application for Employment only if it includes accurate dates – including month and year – of both previous employment and any relevant experience/education history.
• In the event your application is selected for interview, a hiring representative will reach out via your provided phone or email contact information. The final hiring process will involve employment reference checks and a criminal background check

Salary : $80,985 - $124,477