Volunteer Supervisor

POSITION SUMMARY: The Volunteer Supervisor is a supervisory position for all operational volunteer positions. This position coordinates the recruitment, training, scheduling, retention, advancement, and coaching of team volunteers to support the staff team in maximizing capacity and providing quality care. This position also activates and oversees volunteers to participate and support engagement opportunities. They work closely with the operations management team to create and maintain a strong working relationship between the team members and volunteers. The Operations Volunteer Specialist must be skilled in working with people and adapting to their personal styles and needs.

KEY OR ESSENTIAL FUNCTIONS:

• Responsible for recruitment, training, retention, advancement, and indirect oversight of team volunteers
• Creates and sources volunteer training material

• Supports team with training new volunteers when needed
• Works with program managers to address and remedy volunteer challenges
• Activates existing and new volunteers to support engagement activities, events, animal experiences.
• Monitor volunteers schedules and proactively identify gaps in coverage to ensure consistent volunteer support
• Provides management team with their daily volunteer schedule, answer questions and address concerns
• Develop and implement an on-call volunteer support team that can be tapped during staff shortages, and emergency situations
• Actively participates in program meetings not only for engagement but also for other operational departments
• Identify new revenue opportunities to help support the operational sustainability of the program
• Creates and updates volunteer handbook, reference documents, SOPs and process documents as needed
• Capable of completing all key volunteer tasks and functions 
• Focuses on disease prevention and safe working practices

SUPERVISORY RESPONSIBILITY:

• Volunteers: Direct supervision of all volunteer positions onboarding, with continued indirect supervision as needed

COMMUNICATIONS/INTERPERSONAL CONTACT:

• Daily close collaboration and communication with operational staff
• Provides up to date volunteer information and reports to the leadership team
• Daily communication with Manager and Director
• Weekly check-ins with Community Engagement team
• Constant communication with volunteers
• Represents Seattle Humane in a professional manner
• Commitment to valuing diversity and contributes to an inclusive working environment that is sensitive to other opinions, cultures, and perspectives

COMPLEXITY: 

Supervisory roles include coaching and feedback based on the individual’s needs and style. A high degree of independent judgment is required.  The nature of the job will vary. Must be able to supervise and coordinate volunteers and remain focused on the agency goals and objectives.  A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other departments or the public is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to train new volunteers and adjust plans as appropriate based on the individual. Must be able to work well without direct supervision.  The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions. Supervisors who are open to learning new management methods and skills are desired.

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

• Ability and willingness to train and drive SH Vehicle Fleet including large recreational vehicles
• Must have excellent oral communication skills  
• Must be able to write clearly and listen effectively
• Must possess organizational and planning skills to determine work priorities and schedules
• Must have experience working with volunteers
• Must have experience supervising staff or volunteers
• At least one year employment at an animal shelter or related professional experience handling animals is preferred
• Basic knowledge of animal health, behavior and nutrition
• Basic knowledge of Microsoft Word and Excel
• Must be familiar with Outlook environment, internet use and e-mail
• Experience with databases and data entry helpful

LICENSES/CERTIFICATIONS REQUIRED: 

• Valid Washington State Driver’s License

PHYSICAL/MENTAL REQUIREMENTS: 

• Communicates clearly and concisely, both orally and in writing
• Can solve problems and make clear decisions quickly
• Strong attention to detail
• Produces accurate work despite frequent interruptions 
• Negotiates, organizes, and manages multiple and complex projects
• Focuses on strategic goals and objectives and how they impact daily work 
• Is sensitive to other opinions, perspectives and/or cultures 
• Offers excellent customer service both internally and externally
• Can have difficult conversations with staff and volunteers regarding placement and euthanasia in a sensitive manner 
• Comfortable dealing with angry, confused, distraught and/or irrational people
• Exhibits initiative and motivation in performing all duties 
• With or without accommodation has good sense of hearing, vision, and smell (to distinguish between various odors)
• With or without accommodation stands for long periods of time and walks quickly
• With or without accommodation exhibits good dex­terity and reflexes especially when restraining or moving an animal
• Must be able to lift and carry at least 50 pounds with or without accommodation
• Must be able to crouch and bend at the waist and kneel
• Must be able to control dogs up to 75 pounds when on a leash 

Work Hours: Full-time non-exempt position. 40 hours per week scheduled, five days a week. Schedule may vary depending on coverage by other department staff, holidays, or emergencies. 

The Benefits:

At Seattle Humane, we believe in investing in our people, you'll receive competitive benefits and perks, including full health & wellness coverage, paid time off starting at three weeks, 10 paid holidays, employer matching retirement plan, sabbaticals, continuing education, tuition reimbursement, discounts, and you get to work around cute animals! Sound like something you want to be a part of?

Who we are:

Seattle Humane is more than a shelter, we are a community resource center. We're meeting the increasing need for pet owner support services, so that families don't have to choose between an overdue bill and a beloved family member. We're training the next generation of veterinarians in our state-of-the-art medical center. We're building a community of animal advocates through our volunteer and youth education programs. The impact of Seattle Humane is life-changing, for the animals in our care and the people who love them. Our top priority is to connect animals in need of rescue with the people who will love them. Through our outreach, advocacy, and services, we strive to ensure that animal companionship is accessible to all.

Take a look at our Vision for the Future, which will guide our work and priorities in the years to come. 

Equal Opportunity Statement

As an equal opportunity employer, Seattle Humane is committed to providing employment opportunities to all qualified applicants and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status or any other basis prohibited by applicable law.

COVID-19 Information

Vaccinations are mandatory at Seattle Humane. Seattle Humane reasonably accommodates those who’s medical conditions or religious beliefs prevent them from being vaccinated.

Salary : $26 - $30