Guest Services Associate I

As aGuest Services AssociateI, are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on theBest Christian Workplace 5 years in a row? If so, we want to talk with you!

TheGuest Services Associate Iworks with a staff team to help create a safe, healing welcome center environment for women and children in a Christian residential program. This position is a part of a team to provide information, referral and support services to Women and Children's Ministries guests. They are responsible for providing leadership for the guests, overseeing volunteers and activities, maintaining facility safety and cleanliness.

What you will do

• Due to the sensitive nature of these essential job duties we are only able to consider females for this position.

• Coordinate, train and supervise volunteers in conjunction with the volunteer department.
• Oversee safety and cleanliness of facility on shift, including chore supervision and bed checks.
• Uphold the guidelines of WCM, confronting guests and leading them to self-evaluations when necessary.
• Daily compile a thorough record of the events on your shift in staff log.
• Daily communicate with other staff via email.
• Take calls for women looking to get into one of our locations; provide resources when necessary.
• Complete data entry and documents as assigned by your Supervisor.
• Help coordinate and facilitate support groups and/or classes.
• Assist with holiday event preparation and coordination.
• Perform janitorial and maintenance duties as needed.
• Keep all restrooms stocked with supplies.
• Keep donations organized and put away.
• Monitor incoming persons, assisting and directing visitors and guests.
• Handle office telephones, recording and organizing messages.
• Assist with administrative tasks.
• Make keys for room and repair locks as needed.
• Attend and participate in all Mission, Division and Department meetings and trainings, as required.
• Any other job-related duties as assigned by supervisor and WCM Leadership

• High school diploma or equivalent required.
• 1 year customer service experience required.
• 1 year working in a social services environment required.

Benefits

All regular fulltime employees, you are eligible to participate in our generous benefits package:

• Medical / Vision with generous dependent coverage
• Dental - 100% company paid
• Long-Term Disability 100% company paid
• Basic Life Plan 100% company paid
• Voluntary Products (Aflac and Guardian)
• EAP and 24/7 Virtual Mental Health 100% company paid
• 4 weeks of paid vacation (prorated based on hire date)
• 10paid holidays 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is frequently required to sit for long periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally will stand, balance, twist, bend, stoop, kneel and reach with hands/arms. Regularly lifts up to 20 pounds and walks, uses stairways to climb to multiple floors within the facility. Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.

Statement of Faith

• We believe the Bible to be the inspired, the infallible, authoritative Word of God.
• We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
• We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory.
• We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
• We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
• We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
• We believe in the spiritual unity of believers in Christ.

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored

Pre-Employment

This position is subject to a pre-employment criminal background check and must be able to pass a 4-panel drug screen.