What are the responsibilities and job description for the Security Command Center Operator position at Security Firm?
Security Company is in need of a Full Time GSOC Operator/Dispatcher for an industrial location in the Brookyln area.
Dispatch Qualifications and Experience Required
Description
The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
The GSOC operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.
The GSOC operator maintains various records of communications and events.
Evaluate global incidents that may impact Client employees or offices and escalate accordingly to security management
The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
The GSOC operator will act as a liaison between all departments and the Global Safety & Security team.
Monitor radio traffic of local and remote sites
Create dispatch cases for every officer that is dispatched during your shift
Initiate incident reports and work orders for situations that require one
Check to ensure all Access Control, CCTV, and other tools are working properly
Assist Client employees, security staff, vendors and Client requests as needed
Job Type: Full-time
Pay: $25.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
License/Certification:
- New York Security License (Required)
- F-01 Fire Guard Certification (Preferred)
- F-03/F-04 Fire Guard Certification (Preferred)
- S-95 Certification (Preferred)
Work Location: In person