What are the responsibilities and job description for the Electronic Banking Representative position at Security National Bank?
Are you passionate about multitasking while delivering exceptional customer service?
At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.
As an Electronic Banking Representative, you’ll be essential in providing our customers with secure, convenient, and seamless banking experiences. Your efforts will build trust and loyalty in Security National Bank, aligning with our mission to make banking easy and accessible for everyone. In this role, you'll manage customer inquiries, support account maintenance, handle transaction reviews, ensure accuracy across various banking services, providing each customer with prompt and professional support.
Service matters. This role requires a multi-tasking master that applies active listening skills and critical thinking to resolve inquiries and provide superior service to our customers. If you're passionate about helping customers navigate their banking needs and thrive in a dynamic environment, we encourage you to apply.
- Position is onsite and must report to the Main Bank office in Sioux City, Iowa.
KEY RESPONSIBILITIES:
- Manage customer inquiries in the electronic banking digital footprint and ensure issues are identified and resolved in a timely manner. This includes, consumer and business eBanking platforms, remote deposit, and digital payments.
- Answer customer inquiries about bank services, policies, rates, etc. in a pleasant and professional manner.
- Actively participate in data reviews and prepare documentation of findings.
- Account maintenance including opening, closing, access, and authorizations.
- Assist customers in identifying unauthorized transactions, appropriately documenting disputes and order new debit cards.
- Collaborate with team to produce and update documentation of development, processes and procedures.
- Responsible for Remote Deposit Capture item review and approvals.
- Responsible for consumer overdraft review and decisions.
- Responsible for cross-selling and generating referrals.
- Maintain accuracy of various account related input including check holds, stop payments, and charge-offs.
EDUCATION AND EXPERIENCE:
- 4 year college degree preferred or related work experience
- Knowledge of electronic banking responsibilities including deposit regulations, ACH processing, online banking, mobile banking, remote deposit, and others
- Customer service experience
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Service-oriented, polite, and respectful
- Advanced problem-solving and analytical skills
- Ability to take direction and instruction and follow through independently until project completion
HOURS:
Regular business hours, Monday through Friday.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
https://www.snbonline.com/about/employment-opportunities
LOCATION:
Sioux City, IA
Main Bank
Experience
Preferred- 1 year(s): Previous retail banking experience.
Education
Preferred- Bachelors or better
Skills
Preferred- Self-motivated
- Honesty
- Telephone
- Teamwork
- Problem Solving
- Computer
- Communication
- Banking
- Accuracy
- Account administration
Behaviors
Preferred- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Job Security: Inspired to perform well by the knowledge that your job is safe
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
