Member Support Representative I

About Securityplus Federal Credit Union:

Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.

Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.

Our vision is to be our members’ first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose-driven team that believes in service, growth, and the power of community.

About this Role:

Ready to help us create meaningful moments for our members? As a Member Support Representative I, you'll be the first point of contact in our Member Support Center. Your role isn’t just about answering questions—it’s about becoming a trusted advisor, empowering members on their financial journeys, and connecting them with the solutions that will truly enhance their lives.

If you’re passionate about making a difference and enjoy helping others, this role is perfect for you.

Delivering Exceptional Member Care

Handle inquiries with empathy and professionalism, ensuring every interaction strengthens member relationships and leaves a lasting positive impression.

Offering Personalized Financial Solutions

Assess each member’s unique financial situation and recommend products and services that directly address their needs and enhance their financial well-being.

Resolving Concerns Efficiently

Leverage strong problem-solving skills to address member concerns swiftly, aiming for a one-call resolution to maximize member satisfaction.

Executing Transactions with Precision

Accurately process a wide range of transactions—payments, card orders, and digital banking requests—with a strong focus on efficiency, precision, and attention to detail, ensuring seamless service for every member interaction.

Fostering a High-Energy, Collaborative Team:

Work closely with colleagues to maintain smooth operations, providing support as needed to drive collective success.

What You’ll Bring to the Table:

• A high school diploma or GED is required.
• 1-2 years of customer service experience, preferably in a financial institution or call center.
• Eligibility to register with the Nationwide Mortgage Licensing System & Registry (NMLS).
• Availability to work Saturdays.
• Driven by a member’s first mindset, to help members succeed financially.
• Support a team setting and value working closely with others.
• Whether on the phone or in writing, you know how to communicate clearly and professionally.
• You enjoy resolving issues and coming up with creative solutions for our members.
• You can quickly learn new information and adjust to changing environments.
• You value continuous learning and self-improvement, bringing energy and drive to your work every day.

Why You’ll Love Working at Securityplus:

Mission-Driven Organization:

You’ll be part of a credit union that’s all about helping our members and communities thrive.

Competitive Salary & Benefits Package:

We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus and monthly incentives.

Opportunities for Career Growth:

We value internal development and offer opportunities for career progression into new roles and other departments.

Work-Life Balance:

We believe in work/life balance. No burnout allowed here!

Culture of Fun and Collaboration:

No egos, no endless meetings—just a team of passionate people who genuinely love working together to make a positive difference.

Equal Employment Opportunity

Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Reasonable Accommodations Statement

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.

Physical Demands and Work Environment

This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

At-Will Statement

Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.

I understand the description of this job and the essential functions, as given above. I also understand that not all of the duties are described above, and that I will perform those above and other related duties as directed by my supervisor and management. I further understand that employment is at-will, and that either I or my employer may terminate the employment relationship at any time.