What are the responsibilities and job description for the E-Commerce Product Manager position at See's Candies?
POSITION OBJECTIVE:
This position is responsible for setting the E-Commerce digital product strategy and delivering a best-in-class customer journey by prioritizing features, building consensus within the teams, and coordinating delivery to produce high-quality digital experiences for See’s Candies. Working closely with the Director of E-Commerce and a dedicated engineering team, as well with team members from all areas of the business (including Fulfillment/ Shipping, Manufacturing and IT), this position is a key contributor to solving business problems and optimizing the customer experience.
POSITION RESPONSIBILITIES:
- Own and communicate out the e-Commerce technology roadmap.
- Understand the end-user and work to alleviate pain points and provide solutions to exceed needs and expectations.
- Create thorough product specs that clearly state objectives, proposed solutions, roles, dependencies, timelines, and testing plans.
- Drive a testing mentality across the business and be the subject matter expert for all customer-facing applications.
- Lead communication between internal team and external technical partners, working to manage these groups to consistently produce results.
- Keep up to date with the latest product and technology needs and opportunities in the marketplace and advise on best practices and future strategy.
- Manage conversion optimization and report on performance (especially pre/post code releases).
- Work with the marketing and merchandising teams to balance storytelling with e-commerce best practices for a highly functioning, high-converting site.
- Partner with Development team on all feature development and break fixes to ensure deliverables meet requirements
- Perform, or coordinate, User Acceptance Testing for all tickets.
- Work with the wider team to ensure the site is functioning, products are correctly allocated, merchandised, and updated as required.
- Support Marketing and Customer Service partners with coordinating the implementation and integrations for new partnerships and tools.
- Assist with platform management, as needed.
- Performs special projects as assigned by management.
- Responsible for identifying opportunities to enhance technology and innovation that will improve departmental effectiveness.
- All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion.
Job Requirements
MINIMUM QUALIFICATIONS:
- Bachelor's Degree in Business, Engineering, Math or related field; equivalent work experience may be considered in lieu of degree.
- Minimum 4 years of experience in a Direct to Consumer E-Commerce business, with familiarity of retail trends and best practices.
- Strong knowledge of end-to-end e-Commerce operations, including final mile and fulfillment.
- Experience driving organic traffic growth through the implementation of technical and content driven SEO strategies.
- Deep knowledge of web analytics tools such as Google Analytics, FullStory, HTML/CSS, as well as Jira Cloud and Confluence.
- Experience working with Salesforce Commerce Cloud or equivalent e-Commerce platforms.
- Experience with Agile Project Management practices.
- Strong analytical and problem-solving skills with solid organizational and time management skills; exceptional attention to detail.
- Execution and results focused, capable of generating new ideas to support changing business environment.
- Ability to develop and maintain effective relationships with cross-functional teams.
- Excellent written, presentation and verbal communications skills.
- Proven capabilities in multi-tasking, strong decision making, problem solving and critical thinking skills.
- Highly organized, deadline-driven individual with a “can do” attitude.
- Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
Product Demonstrator
Product Connections -
Redondo, CA
