What are the responsibilities and job description for the Technical Support Engineer position at Segula Technologies?
Company Description
MUST be authorized to work in the United States for any employer.
MUST be available to start working within 3 weeks of the offer acceptance date.
SEGULA TECHNOLOGIES is hiring a Technical Support Engineer to join our growing team in Greensboro, NC.
We offer a competitive salary and benefits plan, and great opportunities for career growth!
With a global presence in 28 countries and with 140 offices worldwide, SEGULA GROUP fosters a close relationship with its customers thanks to the expertise of its 11,000 employees.
SEGULA TECHNOLOGIES is an Engineering and Design Services company with a proven ability to boost innovation and competitiveness within the major industrial sectors, including Automotive, Aerospace & Defense, Energy, Rail, Naval, Pharmaceutical, and Oil and Gas.
Job Description
- Technical Support Engineer work focuses on providing specialized technical assistance to dealers and stakeholders to facilitate resolution to complex product technical concerns and workshop tools.
- Provide technical support and technical problem solving on issues reported by the market.
- Visit markets and customers to support when there are reported technical problems.
- Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness.
- Utilize data acquisition and analysis tools.
Qualifications
- Requires 8 years or more relevant experience.
- Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.
- Expert level knowledge necessary in the design and development of truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of truck troubleshooting & repair and NA workshop service practices.
Additional Information
All your information will be kept confidential according to EEO guidelines.