Rural Health Clinic Manager

Responsible for the ongoing management of the Rural Health Clinic, Registration, and Medical Records Departments. Provides direct supervision of co-workers in assigned departments. Functions as Medical Staff Secretary. Directs the day-to-day activities of patient registration for Inpatient, Outpatient, and ER. Responsible for hiring, training, scheduling, disciplining, and documentation of performance reviews for registration staff. Ensures that all inpatient and outpatient billings for hospital and its affiliates are processed in an accurate and timely manner resulting in maximum cash flow and reimbursement. Ensures that all claims forwarded to third party payers are completed in accordance with standards set down by the third-party payers to eliminate denials. Responsible for ensuring that all billing processes are in compliance with standards established by state, federal, hospital and corporate regulatory agencies.

Essential Functions and Responsibilities:

• To perform this job successfully, an individual must be able to perform each key function satisfactorily.
• Each category will be assessed on performance measurements of appropriateness, efficiency, effectiveness, and timeliness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

Additional Responsibilities:

• Seek out external resources through conferences, workshops, etc. as necessary.
• Share professional knowledge with hospital staff, board members, and administrator.
• Comply with HIPAA regulatory requirements.
• Adhere to the hospitals philosophy, mission, and policies and procedures.
• Support the hospitals goals and objectives, especially those relating to Quality Assurance / Performance/Improvement (QAPI)

Interpersonal Skills:

• Demonstrates active listening techniques.
• Gains support through effective relationships.
• Treats others with dignity and respect; seeks feedback.
• Demonstrates honesty and integrity at all times in care and use of patient and hospital property.
• Demonstrates and understands the importance of and respect for the rights, dignity and individuality of each patient in all interactions.
• Demonstrates respect for co-workers and responds to the needs of patients by complying with hospital policies.

Minimum Qualifications

• Ability to project a professional Image.
• Must comprehend, and comply with company rules and policies
• Must pass a mandatory criminal background test
• 1-2 years of hospital registration/admission experience preferred
• Strong customer service skills.
• Effective verbal and written communication skills, and strong presentation skills with ability to adjust accordingly for a variety of audiences.
• Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position.

Education and/or Experience:

• High school diploma or equivalent.
• Three (3) years previous experience managing patient accounts, insurance verification, and admissions required.
• Supervisory experience required.
• Must have acting knowledge of revenue cycle.
• Knowledge of office skills and able to multi-task.

Licensure/Certification:

• BLS Certification

Language Skills:

• English is the primary language of the Hospital.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and policy/procedure manuals.
• Ability to effectively present information and respond to questions from groups of board members, managers, physicians, clients, customers, employees, and the public.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to compute ratio, percent, rate, as well as the ability to create and interpret graphs.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instruction furnished in written, oral, and/or diagram form.
• Ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.