What are the responsibilities and job description for the Customer Service Rep position at SEKO Logistics?
Job Description
KEY ACCOUNTABILITIES INCLUDE:
Minimum
High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.
Preferred
KEY ACCOUNTABILITIES INCLUDE:
- Addressing day to day customer needs and requests.
- Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
- Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
- Working with operations to resolve customer service issues.
- Assisting with customer billing issues.
- Ensuring vendor information is complete in the system.
- Maintains customer records by updating account information.
- Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
- Cross training as required.
- Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
- Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
- Other duties as assigned by management
- Ability to use Warehouse Management Systems (WMS)
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.
- Ability to add, subtract, multiply and divide
- Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
- Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
- Must be able to read, write and speak English fluently.
Minimum
High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.
Preferred
- Bi-lingual is a plus, but not required
- None