Teller

The Member Service Representative (MSR) will report to the MS Supervisor, Assistant Branch Manager or Branch Manager or other designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services.

The MSR is responsible for delivering the highest level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.

WHAT you’ll do:

MEMBER SERVICING

• Initiate and lead conversations to identify and assess member needs
• Maintain and enhance member account relationships by providing excellent member service
• Process share deposit payments, loan payments, manual payrolls, and account transfers

CASH HANDLING AND BALANCING

• Open, close and balance their own cash drawer daily
• Post and Log night, ATM and mail deposits. (Part of dual-control team.)

OTHER

• Assist with branch self-assessments as may be assigned

WHAT you’ll need:

• English/Spanish strongly preferred
• One to three years’ experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred
• Preference for working in organizations that place priority on teamwork and collaboration
• High School graduate or equivalent

Application:

Visit our Careers Page to apply for this position. This position will remain posted until filled.

Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided more than $9.3 billion in financing to over 175,700 families, families, individuals and businesses. We help drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. Through our credit union network, Self-Help serves more than 167,000 people in California, Florida, Illinois, North Carolina, South Carolina, Virginia, and Wisconsin. Learn more at www.self-help.org, www.self-helpfcu.org

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.