What are the responsibilities and job description for the Teller position at Self-Help Federal Credit Union?
The Teller (MSR) will report to the Teller Supervisor, Assistant Branch Manager or Branch Manager or other designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services.
The Teller is responsible for delivering the highest level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.
WHAT you’ll do:
MEMBER SERVICING
- Initiate and lead conversations to identify and assess member needs
- Maintain and enhance member account relationships by providing excellent member service
- Process share deposit payments, loan payments, manual payrolls, and account transfers CASH
HANDLING AND BALANCING
- Maintain drawer cash levels within prescribed amounts
- Post and Log night, ATM and mail deposits. (Part of dual-control team.)
OTHER
- Perform other duties and projects as assigned
WHAT you’ll need:
- English/Spanish preferred
- One to three years’ experience in financial institution or other customer service industry preferred
- Prior cash handling and customer service responsibilities preferred
- Preference for working in organizations that place priority on teamwork and collaboration
- High School graduate or equivalent
Application:
Visit our Careers Page to apply for this position. This position will remain posted until filled.
Self-Help is a leading national community development financial institution headquartered in Durham, NC. Since 1980, Self-Help has provided more than $9.3 billion in financing to over 175,700 families, families, individuals and businesses. We help drive economic development and strengthen communities by providing responsible financial services; lending to individuals, small businesses and nonprofits; developing real estate; and promoting fair financial practices across the nation. Through our credit union network, Self-Help serves more than 167,000 people in California, Florida, Illinois, North Carolina, South Carolina, Virginia, and Wisconsin. Learn more at www.self-help.org, www.self-helpfcu.org
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
