What are the responsibilities and job description for the Case Management Program Supervisor position at Self-Help for the Elderly?
Title: Case Management Program Supervisor
Department: Social Services
FLSA Status: Exempt
Reports To: Director
Summary: Responsible for overseeing the case management program and family caregiver support program, providing case management services to seniors and adults with disabilities, and serving as the Acting Director in the absence of the Director.
Essential Functions:
⦁ Oversees the Case Management Program with DAS and Community Living Fund and Family Caregiver Support Program. Trains, supervises, and evaluates program’s staff.
⦁ Provides case management services to seniors and adults with disabilities, which includes:
a. Conducting intake;
b. Completing a comprehensive assessment of the consumer’s functional and cognitive capacity and limitations during a home visit;
c. Developing a care plan based upon the assessment;
d. Implementing the care plan by coordinating and arranging for services;
e. Following-up and monitoring the plan to ensure that the care plan continues to meet the consumer’s needs;
f. Reassessing the client’s needs on a regular basis; and
g. Terminating case management services when appropriate.
⦁ Maintains complete client files and completes all required data collection forms and reports.
⦁ Participates in evaluation and quality assurance activities to determine the effectiveness of the Social Services programs as required.
⦁ Assumes responsibility for own professional growth and continuing education to upgrade case management skills; provides input to the Director in developing the training plan to meet individual as well as the case management staff’s training needs.
⦁ Participates in case conferences, in-service trainings and other meetings as required.
⦁ Networks with and conducts outreach to community-based organizations, other service providers, and families and caregivers; attends and makes presentations at community meetings and other appropriate venues to inform the community about the agency’s services.
⦁ Serves as the Acting Director in the absence of the Director.
⦁ Performs other duties as assigned.
Qualifications:
⦁ Bachelor’s degree in health, social work, counseling, psychology, gerontology, or related fields with extensive case management experience and some administrative/supervisory experience. Master’s degree strongly preferred.
⦁ Knowledge, skills, and experience necessary to assess the consumer’s needs for services and to perform the core functions of case management.
⦁ Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.
⦁ Excellent communication and interpersonal skills.
⦁ Must be organized and able to multi-task.
⦁ Able to work independently and in a team setting.
⦁ Bilingual and bi-literate in English and Chinese.
⦁ Must be able to travel via public transportation or personalvehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.