System Administrator, Information Technology

Description

THE ROLE:

The System Administrator is responsible for designing, organizing, modifying, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments.

This is a full-time, exempt position which reports directly to the Senior Manager of IT Applications and Support and is based in Milpitas, CA.

CORE RESPONSIBILITIES: 

• Support LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Managing laptop/desktop imaging via Microsoft Deployment Toolkit (MDT).
• Maintain Cisco networking hardware, Meraki UTM system security and Meraki Wireless.
• Analyze and isolate issues and troubleshoot problems reported by users.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers via Active Directory management and group policy.
• Maintain network servers such as file servers (Nimble SAN), VPN gateways, intrusion detection systems.
• Maintain backups of file share and servers via VEEAM and Azure Cloud.
• Administer servers (VMware Cluster), desktop computers, printers, routers, switches (Cisco), firewalls (Meraki), phones, personal digital assistants, smartphones, software deployment (PDQ Deploy), security updates and patches.
• Must have flexibility/willingness to work on-call hours (both weekdays and weekends) for Global support.
• Provides day-to-day technical support: 

          - Manage Help Desk ticketing system

          - Set up, configure and add hardware and software

          - Maintain passwords, data integrity, and file system security for the desktop environment

          - Analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals

          - Imaging and image recovery

          - Install / Re-install various software packages and updates

          - Track, route and properly escalate unresolved queries to the next level of support

• Provide first level contact and resolutions to customers:

          - Follow up with customers, provide feedback and see problems through to resolution

          - Build and maintain effective relationships with users

• Update case status to management and end-users:

          - Update customer data and produce activity reports

WHAT SUCCESS LOOKS LIKE:

• Achieve 90% customer satisfaction on the helpdesk survey
• Become a reliable and effective IT representative – technical issues are followed up on and escalated appropriately
• Be relevant and keep up to date with technology and trends
• Customers are more self sufficient

CRITICAL SKILLS:

• Strong verbal and written communication skills; ability to communicate highly technical information to both technical and non-technical personnel
• Self-starter with strong, proactive work ethic, and eagerness to learn and grow 
• Team player, ability to apply best practices to increase/enhance work efficiency and processes
• Excellent customer service skills
• Cooperative, team-oriented attitude
• Expected travel less than 10%

KNOWLEDGE OR EXPERIENCE:

• B.S in Computer Science/Engineering/Information Technology or equivalent in work experience
• Minimum of 2 of experience as a System Administrator
• Expected travel less than 15%
• Knowledge of Wi-Fi and VPN connections and wireless devices
• Experience in Windows OS, MacOS, Google, Microsoft Office 365 
• Experience doing break / fix repairs on desktops, laptops is a plus

THE IDEAL CANDIDATE:

The ideal candidate will have knowledge of IT systems, and server and networking infrastructure. The candidate also has ability to solve problems in stressful situations, strong attention to detail, communication skills, ability to explain technical concepts to inexperienced users, time management skills and has an extreme customer focus mindset.

ABOUT SEMI

SEMI is the global industry association representing the electronics manufacturing and design supply chain, connecting over 2,400 member companies and 1.3 million professionals worldwide. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster, more powerful, and more affordable electronic products. Since 1970, SEMI has built connections that have helped its members prosper, create new markets, and address common industry challenges together. SEMI maintains offices in Berlin, Brussels, Hsinchu, Seoul, Shanghai, Singapore, Tokyo, Milpitas and Washington, D.C. For more information about SEMI, please visit us at SEMI.org.

SEMI is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices), marital status, registered domestic partner status, age, national origin, (includes language use and possession driver’s license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not post an undue hardship. All discrimination is unlawful.