Intake Coordinator

Job description

Job Overview:
We are seeking a detail-oriented and organized Intake Coordinator to join our team. The ideal candidate will have experience in medical administrative support and excellent communication skills to handle patient intake efficiently.

Reports to: Agency Supervisor/Administrator

Qualifications:

High School graduate

• Adept at telecommunications and customer service
• Basic knowledge of Microsoft Word, excel, email,
• Previous office experience preferred.

Job Duties:

• Intake / Referrals
• Obtains information on new referrals and enter INTO the database.
• Verifies patient eligibility with payer source.
• Forwards information to the Director of Nursing
• Follow up to ensure patient has been admitted to care.
• Assigns staffing for patient care.
• Orders patient equipment upon authorization from the caregiver or physician
• Tracks patients transferred to an inpatient facility.
• Therapy Coordination
• Calls therapy companies for new referrals
• Tracks therapy visits for need for functional reassessments and discharges.
• Documentation
• Tracks physician orders and follows up as necessary to obtain timely signatures.
• Assembles paperwork and prepares new patient charts.
• Files all incoming paperwork into patient charts
• Verifies that all notes have been signed and dated.
• Disassembles chart upon patient discharge from agency and performs initial audit.
• Data Entry
• Enters OASIS assessments and visit notes into the software program.
• Human Resources
• Prepares material for new employee orientation.
• Maintains employee files and notifies staff of expiring documents.
• Customer Service
• Answers phones and relays information to the appropriate staff.
• Records patient / family complaints and communicates to the Director of Nursing
• Greets visitors.
• Personal / Professional
• Exhibits critical thinking abilities to analyze and optimize work performance.
• Participates in continuing education and sets personal and professional goals.
• Cooperates with co-workers to resolve conflicts and maintains a professional demeanor.
• Upholds a strong work ethic and adheres to organizational policies and procedures.
• Maintains patient and employee confidentiality.
• Requires minimal supervision and is self-directed.

Responsibilities:

• Handle all administrative duties in a timely manner
• Perform routine clinical tasks to support medical staff
• Communicate with insurance companies for proper billing procedures
• Escort patients to exam rooms

​Qualifications:

• Previous experience in healthcare administration or other related fields
• Familiarity with medical billing procedures
• Strong organizational skills
• Ability to thrive in a fast-paced environment

Job Types: Full-time, Part-time

Schedule:

Day shift

• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Required)

Ability to Commute:

• Orland Park, IL 60467 (Required)

Ability to Relocate:

• Orland Park, IL 60467: Relocate before starting work (Required)

Work Location: In person