What are the responsibilities and job description for the Client Services Coordinator position at Senior Helpers of the Triangle?
Client Services Coordinator
Senior Helpers – Cary, NC
Full-Time | In-Office Role | Local Travel Required | $55,000–$70,000 per year plus bonuses
Are you passionate about improving the lives of seniors and their families? Do you thrive in a fast-paced, client-centered environment? Senior Helpers is looking for an experienced Client Services Coordinator to join our Raleigh team and help us deliver exceptional home care services to older adults in the Triangle area.
About the Role
As a Client Services Coordinator, you’ll work on-site at our Cary office, serving as a vital member of our leadership team. You’ll be responsible for ensuring high levels of client satisfaction, coordinating new services, and helping grow our care hours. This position also requires frequent local travel to client homes and care settings within our service area to conduct visits, consultations, and relationship management.
Key Responsibilities
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Serve as the primary point of contact for new clients—facilitating caregiver introductions, making welcome calls, and conducting satisfaction visits during the first 30–90 days of service.
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Regularly visit and call existing clients to assess quality of care and overall satisfaction.
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Work closely with our RN to update and communicate care plans effectively.
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Manage inbound service inquiries and convert leads into new clients.
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Assists families in coordinating supplemental services such as obtaining DME and enrolling in services such as home health, hospice, or physical therapy.
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Conduct initial consultations and coordinate with office staff to ensure timely start of services.
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Support community outreach initiatives as needed.
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Participate in the on-call rotation (approximately once every three weeks).
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Other duties as assigned by the Agency Director.
This Job Is For You If You:
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Are comfortable working full-time in an office setting, with regular local travel to client homes and community partners.
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Are proactive, detail-oriented, and able to prioritize effectively in a dynamic environment.
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Enjoy building rapport with older adults and their families.
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Have excellent communication and follow-up skills with clients, caregivers, and referral sources.
Qualifications
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Bachelor’s degree and 3 years of related experience preferred.
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LCSW, RN, LPN, or CNA credentials a plus but not required.
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Experience in senior care, home care, or healthcare coordination or sales required.
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Strong organizational and customer service skills.
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Proficient in Microsoft Word, Outlook, and Excel.
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Valid driver’s license, auto insurance, and reliable transportation required.
Salary : $55,000 - $70,000