Client Care Liaison

A Client Services Liaison is responsible for maintaining professional relationships with clients to support company revenue and outreach. Their duties include contacting existing clients to discuss new products or services, renewing client contracts to guarantee company revenue and researching new leads to onboard clients. Our Client Care Liaison job duties include:

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

• Maintain company standards in providing superior patient care by implementing high- quality care standards and exceptional customer service.
• Share AFTER HOURS phone responsibilities with other members of the office team.
• Maintain documentation on all current and past clients.
• Receive and process referrals and inquires. Communicate appropriate and accurate information regarding the scope of service to the prospective client. Complete the required documentation.
• Perform Intake Calls effectively and follow up on pending leads.
• Conduct regularly-scheduled, follow-up telephone calls to clients to ensure high satisfaction.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Maintain positive relationships with all clients and referral sources.
• Independently respond to and resolve client complaints and concerns.
• Communicate and refer appropriate matters to the Director for additional guidance.
• Manage on-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, the current roster of care and list of active direct care staff. Prepare and maintain the on-call log, client and employee records. Manage calls by following company policies.
• Perform in-home Supervisory Visits and New Starts of Care to ensure quality of care
• Prepare managerial reports within required timelines..
• Recognize and reward good job performance and promote caregiver recognition.
• Maintain regular, predictable attendance.
• Perform other functions as deemed appropriate by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

Prefer Associate’s Degree with a minimum of two years of experience in an office setting, preferably health or homecare.

• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
• Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, delegate, and accurately complete work activities within specific deadlines while managing interruptions.
• Work independently and proactively with minimum direction and/or supervision.
• Ability to generate goodwill for the agency with clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Drivers License is required

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $45,000 - $50,000