What are the responsibilities and job description for the Front Office Coordinator position at SENTA ENT and Allergy Physicians?
Brief Description
The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedules, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.
Duties and Responsibilities:
The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedules, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.
Duties and Responsibilities:
- Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner.
- Maintains the EMR system with the current patient information.
- Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart.
- Ensures that HIPAA guidelines are followed.
- Schedules follow-up appointments as needed.
- Properly secures and maintains cash box.
- Maintains patient records, organizes patient charts, properly files and submits information to the Business Office.
- Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols.
- Understands how to work effectively within the office, partnering with the Practice Administrator, Doctor(s) and other staff to maintain consistency and integrity within the Company.
- Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.
- Other duties as assigned