What are the responsibilities and job description for the Patient Service Coordinator-Dedicated Care Center position at Sentara?
Sentara Fort Norfolk Dedicated Care Center is hiring a Patient Service Coordinator. This position is Full time, Monday thru Friday.
The Patient Service Coordinator builds relationships with patients, physicians, and co-workers by providing "world-class" service and is the first point of contact, ambassador and concierge for 200 patients. Utilize sales skills to retain patients in the practice and to acquire new patients after the initial enrollment period. Maintain superior patient-provider relationships and the highest quality of care coordination and provide service that ensures that patients' needs are met and expectations are exceeded. Continuously work to improve quality efficiency & service in all areas of the practice with attention to balancing health-related and financial conversation to keep copays and membership fees up to date.
Shifts: Full Time, Day shift
Required Education :
High School Grad or equivalent
Experience :
Required: Customer Service - 1 year
Preferred: None, unless noted in the "Other" section below
Licenses and Certifications :
None, unless noted in the "Other" section below
Skills:
Required: Active Listening, Communication, Critical Thinking, Marketing, Microsoft Office, Service Orientation, Technology/Computer
Preferred: None, unless noted in the "Other" section below
Other:
College graduate preferred. Sales experience strongly preferred, and knowledge of medical terminology.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
INTERNAL POSTING ONLY
- High School Grad or Equivalent
- Customer Service 1 year
- Active Listening
- Communication
- Critical Thinking
- Marketing
- Microsoft Office
- Service Orientation
- Technology/Computer
Salary : $1 - $1,000,000