Sales Specialist

Company Overview

Sentral is establishing a new category in urban living that reimagines the way people live, travel, and work. This new category, called Home , combines the comforts of home with the adventure of travel. Offering both designer furnished and unfurnished homes with flexible lengths of stay, Sentral enables residents to live or visit stylish buildings in the nation's most coveted cities for any period of time, whether a night, a month, or multiple years. Qualifying residents can also monetize their homes through Sentral's managed homeshare program, enabling them to offset 25 percent or more of their total rent while they travel and explore the world.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our work force. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

https://www.sentral.com/

Position Overview

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a good sense of humor, a positive attitude, a growth mindset, and an entrepreneurial drive.

A Sales Specialist is the front line in assuring our customers feel loved from first point of contact, through the entire life cycle. Leasing Specialists are empowered to guarantee a positive and fluid experience by working to save our customers their most valuable commodity, time. This especially skilled person is core to the overall financial health of each given community by leasing available homes quickly, to limit vacancy loss and at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them.

Representative Responsibilities:

• First and foremost, this person will uphold Sentral's core and truest value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversight and coordination of welcoming new residents, and assist with performing office management and clerical tasks
• Back up to concierge team and homeshare efforts related to guest check ins and outs
• Uphold Sentral standards, best practices, policies and procedures
• Recording and updating details of prospective residents, residents, and guests into the property management software in a timely and detailed manner
• Completing opening and closing procedures
• Assessing property and informing maintenance team of any need for repair or cleaning
• Advertising available homes and conducting property tours as part of marketing activities
• Completing lease applications and assisting with verification of application information
• Informing prospective residents of results
• Inspecting apartment homes to ensure readiness prior to resident move in
• Liaising with residents and guests to provide information and address their questions and concerns

Preferred Education and Experience:

• High School Diploma or equivalent required; some college preferred
• A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail and sales ability
• Demonstrate an ability to support and contribute to community team
• Demonstrate strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Must possess a positive attitude and the ability to smile under all circumstances
• Participate in training in order to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Sentral offers a compensation package that includes a competitive pay, a suite of benefits and the opportunity to create the world's first branded homesharing platform, a truly new way to live.

At Sentral, we serve a diverse set of communities. We welcome and encourage applicants from all backgrounds to apply.