What are the responsibilities and job description for the Retail Manager position at Sentry Bank?
Join our Sentry Team!
Sentry Bank is looking to hire a Retail Manager to work at one of our St. Cloud Branches.
Hours will be primarily Monday-Friday, 8am-4:30pm, but will need to work the opening (7:30am) and closing (5:30pm) shifts when needed. Also, might work a Saturday morning on occasion.
Summary
The Retail Manager directs the overall activities of the branch to continually and simultaneously serve the customers within the company’s target market in an extraordinary manner so that the company’s brand name and reputation continue to grow. The retail manager also supervises the employees and works to teach and develop their knowledge and skills. Supports and promotes the consistency of processes and procedures across the branches through communication and training.
Essential Functions
- Manage the daily operations of the branch
- Manage Tellers and Customer Service Representatives for the branch
- Communicate with customers – helping resolve higher level transactions and customer complaints promptly and efficiently
- Assist in hiring and maintaining staffing levels at each branch
- Coach, lead, and motivate branch employees through consistent feedback and evaluations
- Provide back up to the branch (Leads, CSR, Tellers) when needed
- Assist with training new and existing employees
- Provide staff overrides and approvals
- Meet with staff regarding branch security and safety issues
- Help ensure the branch is kept clean, safe, and orderly
- Be an Admin for various systems – Digital Banking, Billpay, ELearning, Visa Gift Cards, etc.
- Attend networking events to promote the bank's brand and products
- Maintain involvement in a variety of local organizations and business groups
- Promote and open new deposit accounts when necessary
- Potential duties could include helping with Bank marketing, social media, sponsorships, and planning of special events
- Maintain a working knowledge of bank regulations and all products offered by Sentry Bank
- Other duties assigned
Qualifications
- Bachelor's degree in finance or business management; or equivalent experience is required
- Banking experience required
- Experience in management, compliance, or customer service preferred
- High problem solving ability
- Strong communication skills
- Ability to plan, direct, and review the work of others
- Ability to remain calm when dealing with difficult customers
- Ability to take initiative and make independent judgements and decisions
- Detail oriented, high degree of accuracy and efficiency