Community Association Manager (Portfolio)

Sentry Management, Inc. a leader in the Community Management industry is seeking a Portfolio Community Manager in our beautiful Howell, Michigan Division.

SUMMARY

The Portfolio Manager (PM) is responsible for the day-to-day facilities maintenance of the associations they manage. The PM is responsible for coordinating with the corporate office departments of Accounting and Support Services in order to respond to the requirements of the association board of directors and the needs of each individual community. The PM maintains policies, standards, and practices both within and outside their assigned territory and ensures adherence to Sentry’s Goals, Values, and Service Standard of our Foundation Principles.

ADMINISTRATIVE RESPONSIBILITIES:

• Maintain an organized filing methodology
• Serve as liaison between association boards and legal counsel regarding covenant violations
• Prepare manager reports and financial summaries to boards on a monthly basis
• Manage the onboarding and exits of associations
• Respond to requests, emails, and calls in a reasonable amount of time
• Provide written reports to boards regarding site visits
• Coordinate with Collections Department to ensure effective assessment collection and follow the Collection Policy adopted by the Board
• Review late notices and A/R reports with regard to ongoing delinquencies

CUSTOMER SERVICE RESPONSIBILITIES

• Document, submit, and coordinate insurance claims on associations’ behalf
• Identify physical assets associations are maintaining
• Identify and record violations of association governing documents
• Assist in the implementation of enforcement policies as directed by the board
• Develop and implement maintenance, repair, and replacement programs approved by board
• Project coordination
• Assist the board in developing rules and regulations
• Sustain maximum client satisfaction
• Serve as a helpful expert in exceeding customer expectations on a regular basis
• Support management team in delivering the cadence of communication

COMMUNITY MANAGEMENT RESPONSIBILITIES

• Assist with preparation of and participate in annual and general meetings, including mailings and notices
• Assist in performing property visits
• Manage vendor proposals, contracts review and renewal, and prepare bid comparisons as required
• Manage architectural requests and approvals
• Maintain and understand all documents, Rules and Regulations, and conduct legal research as needed
• Coordinate with other employees such as janitorial, maintenance, administrative, and others
• Answer routine questions from and troubleshoot issues with owners, tenants, guests, staff, and vendors
• Recommend risk management and insurance professionals to boards

• Manage maintenance request from homeowners and board

• Collect all invoices and code for payment, and follow-up on monthly assessments due

• Attend Board meetings, take notes and prepare meeting minutes for Board review and approval and record in CommunityPro®; provide to division leader as required
• Provide board and homeowner training on CommunityPro®

COMPREHENSIVE SALARY AND BENEFITS - Which include but not limited to medical and dental, 401(k) along with vacation, personal days and holidays

Sentry Management, Inc. is an equal opportunity employer