What are the responsibilities and job description for the Client Success Associate position at seoClarity?
Are you looking for
a growing company who will invest in your professional development?
seoClarity is the technology leader in
Search Engine Optimization (SEO) marketing analytics, and our technology
platform and
services help the world’s best and biggest brands optimize
their website content so they can be found online and connect to their customers.
As a Client
Success Associate (CSA), you'll start the exciting journey of learning what
it takes to succeed in a fast-paced SaaS company. This entry level position is the perfect
opportunity for recent graduates looking for their first professional role in
technology, or professionals looking to get into the exciting world of Customer
Success. You'll be shadowing and supporting Client Success Managers as they
work to onboard, train and consult the world's largest brands in their Search
Experience Optimization efforts using our industry-leading Enterprise platform,
seoClarity. The exposure you gain will help prepare you for managing and
growing your personal portfolio of clients as a Client Success Manager.
- Learn about our company, our customers, our
product and our culture through a robust schedule of in-person, on-demand and company-wide training
- Shadow our Technical Services, Product,
Marketing, Sales and Professional Services teams to learn every angle of our
holistic approach
- Grow a deep understanding of our Customer
Journey, each milestone and the intended Client Outcomes every step of the way
- Attend live client calls, user training and platform
demo's to learn our five-star approach to customer success
- Participate in weekly presentation sessions with
peers and management for ongoing constructive feedback and soft-skill
development
- Flex your marketing skills by contributing to our
company blog, helping with industry research, and working to nurture critical
client relationships through email campaign management and survey creation
- Become an Excel and Google Analytics expert
through custom data projects, supporting some of our largest enterprise
customers
- Build your project management, time management
and administrative organization skills by using a handful of platforms to
document and maintain critical customer activity
- Focused on Learning, Observing and Applying
skills to achieve Results
- Organized and great at Execution
- Committed to learning about online marketing and
Search Engine behavior
- Analytically Motivated
- Collaborative; Committed to Winning, Losing, and
Learning as a Team
- Trustworthy and Dependable
Requirements
- 4 year BA/BS degree
- Excellent Communication Skills; written and
verbal
- Experienced in Microsoft Office Suite, advanced
in Excel
- Comfortable presenting in front of an
audience
Benefits
- Medical, Dental and Vision Insurance
- 401k plus matching
- Maternity and Paternity Time Off
- Paid Time-Off
- Paid Holidays
- Hybrid Schedule
- Happiness Committee Events
At seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs.
At seoClarity, employment is based solely on an individual’s merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.