Supportive Services Coordinator

Summary: The Supportive Services Coordinator (SSC) supports SCSEP participants by identifying and addressing barriers to participation and employment, coordinating supportive services, and ensuring services align with each participant’s Individual Employment Plan (IEP). This role builds strong partnerships with community providers, tracks service delivery, and ensures all supportive services are documented, allowable, timely, and compliant with SCSEP regulations and organizational policies.

Essential Duties and Responsibilities

Supportive Services Coordination & Delivery

• Coordinate the purchasing of supportive services such as:
  • Transportation assistance (bus passes, mileage, gas cards per policy)
  • Work-related items (uniforms, shoes, tools, PPE)
  • Training-related supports (fees, books, testing, certifications)
  • Technology supports (basic devices/access support per funding allowability)
  • Emergency supports (limited, pre-approved assistance per policy)
• Maintain an up-to-date network of community resources and service providers; create warm handoffs and ensure follow-through.
• Develop and maintain a list of vendor sites.
• Create business accounts with vendors as needed.
• Track all supportive services requests until all invoices, payments, or deliveries are complete.
• Uphold confidentiality of participant data and credit/funding accounts.
• Responsible for completing and submitting the weekly supportive service account reconciliation report.
• Performs all assigned duties listed for Employment & Training Specialist [see ETS job description] and related duties as assigned.

Employer/Host Agency & Community Partnerships

• Collaborate with host agencies to identify participant support needs affecting attendance/performance.
• Build and maintain partnerships with community-based organizations, workforce boards, transportation entities, adult education providers, and social service agencies.
• Participate in community meetings/resource fairs and represent the SCSEP program professionally.

Documentation, Compliance & Reporting

• Upload documentation of all completed supportive services into CMS.
• Data entry of supportive services into all required databases.
• Ensure supportive service requests are allowable, and documented with required justification, receipts, and case notes.
• Enter timely and accurate data into the case management system (e.g., services, referrals, outcomes, follow-ups).
• Maintain participant files in compliance with SCSEP regulations, confidentiality requirements, and internal audit standards.
• Prepare weekly/monthly reports summarizing supportive services delivered, trends, outcomes, and unmet needs.
• Support monitoring visits, internal reviews, audits, and corrective actions related to supportive services.

Coordination with Program Team

• Work closely with Employment and Training Specialists to support training and placement activities.
• Participate in case conferences, staffing meetings, and performance reviews to address participant retention and progression.
• Support orientation sessions and workshops by presenting supportive services policies and community resources.

Customer Service & Equity

• Provide respectful, culturally responsive, trauma-informed support to older adults with diverse needs.
• Ensure equal access to services and avoid conflicts of interest; follow ethics and procurement rules.

Required Qualifications

• Associate’s degree in Human Services, Social Work, Counseling, Workforce Development, or related field (or equivalent experience).
• Minimum 2 years of experience in case management, social services, workforce programs, or supportive services coordination.
• Experience working with older adults and/or individuals facing employment barriers preferred.
• Strong documentation skills and comfort with data entry/case management systems.
• Ability to communicate effectively, maintain confidentiality, and manage sensitive situations with professionalism.
• Valid driver’s license and ability to travel locally (as required).

Preferred Qualifications

• Associate’s degree in Human Services, Social Work, Public Administration, or related field.
• Experience in SCSEP or other federally funded workforce programs (WIOA, TANF, SNAP E&T, Voc Rehab, etc.).
• Knowledge of community resources and referral networks.
• Bilingual (English/Spanish) preferred (as applicable to service area).

Knowledge, Skills, and Abilities

• Knowledge of supportive services best practices, barrier assessment, and referral coordination.
• Strong organizational skills with ability to manage multiple participants and deadlines.
• Ability to make sound decisions within allowable program guidelines.
• Accuracy of high-volume data entry and document reviews.
• Excellent interpersonal skills; ability to build trust with participants and partners.
• Proficient in Microsoft Office (Word, Excel, Outlook) and virtual meeting tools; and ability to use various database systems.
• Ability to prepare clear written case notes, service justifications, and reports.