Receptionist

Job Title: Shelter Receptionist/Aide

Primary job location: Port Angeles Shelter

Reports to: Shelter Operations Manager

Status: Full Time

Shift: Mon-Fri, Days
Wages: $15/hr DOE

Summary: This position supports shelter operations of the Port Angeles Shelter. This position will answer phones direct calls, provide messages, perform intakes for the shelter clients, ensure intakes are shared with housing specialists, assist site aides, and manage the schedules of shelter services in house and with other agencies.

Responsibilities

• Answer front desk phones directing answering questions and taking messages for site managers, operation manager, and quests.
• Provide and receive completed intake documents through to adding into HMIS filing document and providing reports within grant requirements
• Maintain various maintain informational literature for the shelter reader boards, schedules for outside resources, while periodically updating to maintain integrity of the materials and information
• Regular cleaning and disinfecting, of lobby, lobby restrooms and hallways to restrooms
• Distribution of Towels, hygiene products for showers
• Assists in outreach activities, community activities, and cross departmental support
• Assist with signing up volunteers and volunteer work assignments
• Assist other aides with answers to questions or referrals to management.
• Initiate calls or emails for the agency when outside services have been requested by guests
• Help with Wednesday cleaning as assigned by manager
• Provide communications media for the shelter
• Perform other duties as assigned

Requirements

• Commitment to working with people experiencing homelessness or who are at risk of homelessness
• Ability to organize for self and others
• Effective communication and team skills
• Familiarity with office applications (Word, Excel, etc.)
• Ability to pass a background check
• Driver’s License
• Desire to serve, customer service is paramount

Desired Qualifications (Not required)

• Bilingual (Spanish Speaking)
• College experience or degree
• Mental Health First Aid competent

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Port Angeles, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person