What are the responsibilities and job description for the Patient Care Advocate position at Serenity Mental Health Centers?
Serenity is an innovative healthcare technology company committed to creating the finest patient experience. We are growing rapidly, and with a lot of opportunity for growth. Our culture is driven with an approach to patient-centric care, we enable patients to take back their lives. We have openings in Utah, Colorado, and Arizona.
Serenity is hiring a Patient Care Advocate for our two East Valley (Gilbert/Chandler) area offices. The primary responsibility for our PCAs is to connect with our patients and provide them with compassion, understanding and accurate information on the various treatment options available. An ideal candidate will connect our patients to treatments they need to take back their lives and will thrive in a positive, results-driven environment. This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most.
What You’ll Do
- Connect, and provide a friendly, responsive experience to patients.
- Passionately educate every patient about the benefits of the various treatment options Serenity provides.
- Foster a positive and encouraging environment for patients and peers.
- Be the go between for patients and provider communications in office.
- Record patient assessment data into our Electronic Health Records system.
- Consult with patients to gather pertinent information regarding current symptoms, mental health status and medication history.
- Opportunity to work closely with our providers.
What We are Looking For
- No healthcare, psychology or social work experience required.
- At least one year of goal-oriented customer service experience using interactive communication skills, such as sales, marketing or educating.
- Experience with confidently resolving common patient or customer concerns.
- Passion for helping others.
- A quick learner comfortable in an innovative environment.
- Self-driven and motivated.
- Office is open from 6:00 am - 8:00 pm Monday to Friday and 7:00 am - 7:00 pm on Saturday with various full time shifts available.
- Customer service skills preferred.
What We Offer to You
- Competitive pay
- Paid time off
- Medical, Dental, Vision insurance
- Flexible spending account
- Life insurance
- 401k
- 10 Major Holidays Off
- Full Training in the Serenity style of Healthcare
- Open and friendly, professional office environment.
Who We Are
Serenity offers innovative treatments for depression, anxiety, ADHD, PTSD, bipolar disorder, OCD and more. We have helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today.
We bring passion for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
Serenity does not have a vaccine mandate at this time.