Server

Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to show our guests such a marvelous time, they will want to return.

Activities & Responsibilities

Primary
- Promote, work, and act in a manner consistent with the mission of Sergios & Sergios's Cuban
- Monitor and observe guests' dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
- Collect payments from guests.
- Write guests' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take food or beverages orders from guests.
- Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
o Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required.
o Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
o Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
o Clean tables or counters after guests have finished dining.
o Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
o Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
o Stock service areas with supplies such as coffee, food, tableware, and linens.
o Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
o Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
o Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
o Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
o Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out the trash, or checking and cleaning the bathroom.
o Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
o Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
o Escort guests to their tables.
o Garnish and decorate dishes in preparation for serving.
o Fill salt, pepper, sugar, cream, condiment, and napkin containers.
o Describe and recommend wines to guests.
o Thank guests for their visit and invite them to return.
o Cary more than 30Lb
o Attend all scheduled employee meetings and offers suggestions for improvement.
o Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
o Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental
o Provide guests with information about local areas, including giving directions.

Tools & Technology (examples in parentheses)
o Bar code reader equipment
o Cash registers
o Commercial use cutlery
o Credit card processing machines
o Paging controllers
o Point-of-sale receipt printers
o Point-of-sale terminals and workstations
o Touch screen monitors
o Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale; ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinnerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager)