What are the responsibilities and job description for the Office Manager - Mental Health position at SERV Behavioral Health System?
The Office Manager utilizes leadership, organization, and communication skills to obtain an efficient flow of the daily office operation. The office manager is responsible for office purchasing, petty cash, purchase orders, payroll and personnel processing, telephones and clerical support to the director, managers and support staff. The office manager is responsible for processing client information and billing and collection into the computer system and functions as the network contact person for the MIS (Management Information System) department. As a member of the administrative team, the office manager promotes clear and effective office communication and coordinates and supervises all activities of secretarial staff. Performs other duties from time-to-time, be deemed appropriate by the supervisor.
Responsibilities:
- Facilitates initial credentialing and re-credentialing for all clinical staff and medical provider.
- Ensures verification of license, education, training and experience; assurance clinicians maintain an updated CAQH profile.
- Collect and updated all credentialing documents including DEA, CDS and malpractice COI.
- Track expiration of collaborating agreement and facilitates renewal.
- Track license expiration.
- Keep in communication with Intellisoft to monitor staff sanctions, license expirations, and etc.
- Mails, Reviews and verifies all credentials application in an efficient and timely manner.
- Keep Electronic Health Records (EHR) updated with clinical credentials and insurance rates.
- Work closely with billing teams and act as a liaison to outpatient, human resources, training, compliance, I-T and access to care department.
- Provide backup to outpatient Eligibility Coordinator.
Education & Experience: Bachelor’s degree preferred or equivalent 3 years of experience; Knowledge in billing & CPT Codes; Experience in front desk operations, insurance verification/eligibility, denials and billing practices; Responsibilities include fast-paced medical clinic setting.
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EEO STATEMENT
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.