What are the responsibilities and job description for the Medical Receptionist position at Serv Recruitment Agency?
Southwest Women’s Oncology is growing fast and looking for a dedicated and driven Medical Receptionist to be the welcoming face of their facility, providing excellent service to patients, staff, and visitors alike.
Join the Southwest Women’s Oncology Team:
Southwest Women’s Oncology is rapidly expanding and looking for a dedicated and driven Medical Receptionist to join their high-performance team. SWWO’S integrated team of healthcare professionals is committed to providing a safe, caring, and curative experience for their patients. Southwest Women’s Oncology’s sole intent is to cure cancer and achieve the best possible outcomes for their patients.
As a Receptionist, you will play a key role in ensuring the smooth operation of the SWWO facility by managing the front desk. The Receptionist will be the first point of contact for patients and visitors, ensuring they are greeted warmly and directed efficiently.
Position Responsibilities:
- Greet and welcome all patients, visitors, and staff with warmth and professionalism.
- Handle a high volume of incoming calls using proper phone etiquette, ensuring each inquiry is addressed politely and efficiently.
- Schedule appointments for new and returning patients, coordinating availability with clinical staff and managing any appointment changes.
- Register new patients and update records for existing ones, collecting detailed personal and financial information, including verifying insurance data.
- Ensure smooth patient flow by notifying clinical staff of patient arrivals, monitoring any delays, and keeping patients informed.
- Assist patients with the check-out process, which includes collecting payments, processing referrals, and scheduling follow-up appointments.
- Scan, file, and organize medical documents accurately, ensuring they are easily accessible for clinical use.
- Respond courteously to inquiries from patients, prospective patients, and referring providers.
- Relay messages to clinical staff as needed, based on inquiries from patients or referring physicians.
- Maintain an organized and clean reception area, providing a welcoming environment for all.
Qualifications:
- Minimum of two years’ experience working in a busy medical office setting.
- Proven experience handling a high volume of phone calls and operating a multi-line phone system.
- Familiarity with Electronic Health Records (EHR) systems, including message-taking and patient record updates.
- Knowledge of medical terminology is required.
- Strong organizational skills with the ability to multitask, prioritize, and maintain attention to detail.
- Excellent customer service skills, with strong communication and interpersonal abilities.
- Ability to work effectively under pressure, while remaining patient-focused and compassionate.
Our Dream Teammate will have access to:
- Competitive Salary
- Excellent Benefits; Medical, dental, vision, PTO, and 401K
- High Performance Concierge Culture
- Performance center complete with a full AI gym suite, recovery modalities, group fitness classes, and body composition tracking, and state of the art aesthetic modalities.
Location: Albuquerque, New Mexico
Job Type: Full-time
