Inside Sales Representative

• First Shift Hours: We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.
• Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.
• Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.
• Comprehensive Benefits Package:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• 401k Retirement Fund with company match

• Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1
• Paid Holidays
• Paid Sick Days

• Employee Perks: Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.

Summary
The Inside Sales Representative is responsible for engaging with current and prospective customers, identifying their needs, and providing tailored solutions for consumer customers. This role involves warm calling to existing customers, generating leads, preparing quotes, and negotiating deals to meet sales targets. The Inside Sales Representative also coordinates product demonstrations, deliveries, and training while ensuring excellent customer service before, during, and after the sale.

Required Education and/or Experience

• High School Diploma or equivalent
• 1-3 years of related experience

Preferred Education and/or Experience

• Associate’s degree or 2-year Technical Degree in a related field
• 3-5 years of related experience

Supervisory Responsibility

• This position has no direct reports.

Qualifications

All Service Motor Company employees are expected to demonstrate a friendly and positive attitude, maintain a sense of urgency, and possess the ability to multi-task, problem-solve, and work collaboratively. The following qualifications are required for this role:

• Strong Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Proficient Computer Skills: Comfortable using various software programs for sales, inventory management, and communication.
• Basic Math Skills: Ability to perform simple calculations and manage pricing, quotes, and orders.
• Sales Expertise: Proven ability to understand customer needs and close sales effectively.
• Prioritization Skills: Ability to assess situations and prioritize tasks to meet deadlines and customer expectations.
• Presentation Skills: Confident in delivering clear, concise, and engaging product presentations.
• Effective Communication: Verbally communicate customer expectations with other departments.
• Hearing and Speech: Ability to speak and hear effectively, with or without hearing aid devices, to interact with customers and team members.
• Equipment Operation: Ability to operate heavy equipment and forklifts/powered industrial trucks safely and efficiently. Take a load & securement class and pass forklift certification.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Engagement & Sales Development:

• Welcome customers to the dealership and direct them to the appropriate department or staff.
• Initiate contact with current and prospective customers to discuss products and generate new sales opportunities.
• Assess customer needs, recommend product solutions, and provide detailed product information.
• Negotiate pricing, services, and terms to close sales effectively and meet or exceed sales targets.

Sales Quoting & Order Processing:

• Prepare accurate sales quotes based on customer requirements and market conditions.
• Submit finalized sales orders to corporate sales for manufacturer processing and approval.
• Handle credit applications and gather necessary customer information for order completion.

Product Demonstration & Delivery Coordination:

• Schedule and conduct product demonstrations at the dealership or customer locations to showcase equipment features.
• Coordinate and oversee the delivery and transfer of sold equipment, ensuring timely and accurate fulfillment.
• Provide product literature, brochures, and promotional materials to assist customers in the buying decision.

Customer Support & Relationship Management:

• Maintain ongoing communication with customers before, during, and after the sale to address concerns, offer support, and nurture long-term relationships.
• Identify potential new leads by analyzing customer lists, reviewing property maps, attending trade shows, and participating in industry events.

Market Analysis & Strategy Development:

• Monitor market trends, competitor pricing, and promotions to adjust sales strategies and maintain a competitive edge.
• Record and track sales activities, customer interactions, and potential deals to build a robust sales pipeline.
• Contribute to personal and team sales goals by providing input on strategy and performance improvements.

Inventory & Display Maintenance:

• Unload and position new equipment deliveries to enhance showroom and lot appeal.
• Maintain clean, organized, and attractive equipment displays to draw customer interest.

General Support & Additional Duties:

• Assist with various dealership operations as needed to ensure smooth and efficient business functions.
• Attend product training sessions and sales meetings to stay informed about industry updates and product features.
• Back up to Rental & Lot Coordinator.

Core Competencies

All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.

• Role model: Supports and models the Service Motor Company's stated Mission, Vision, and Values and the Behaviors for Success.

• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.

• Technical skills: Proficiency in specific tools, technologies, or software relevant to the role.

• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.

• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.

• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.

• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.

• Learning skills: Effective learning skills and demonstrates a propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.

Physical Requirements

This role involves frequent sitting and using hands and fingers to handle objects, tools, and controls. Additionally, it includes standing, walking, reaching with hands and arms, and occasional lifting of up to twenty-five pounds. Lastly, the ability to show customers how to install and remove attachments is essential. These physical demands are typical for successfully performing the essential functions of this job. Reasonable accommodations can be provided for individuals with disabilities to fulfill these essential functions.

Work Environment

You'll work in both an office and service setting. The office offers consistent light, sound, and temperature, with standard equipment like computers and phones. In this role, you will collaborate with colleagues and customers in the office (a clean production environment) or the service area (a vibrant industrial production environment). Also, this requires outdoor activity on and off property to perform demos and customer deliveries.

Other Responsibilities

The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.