Business Development Manager

POSITION OVERVIEW:

ServiceMaster CDR is a premier full-service Disaster Restoration company providing the highest quality restoration services with unwavering integrity in Northeast Ohio and Central Texas.  Our eleven (11) branch locations are one of the top 5 ServiceMaster franchises in the U.S.  Our comprehensive restoration services for commercial and residential include water/mold mitigation, fire/smoke/odor damage, weather damage, contents cleaning/restoration, biohazard/trauma/and vandalism clean-up, emergency board-up and tarping, as well as reconstruction services. We provide 24-hour emergency response and can mobilize nationally for catastrophes.  We take great pride in helping our communities in their time of need, rebuilding homes and businesses and restoring lives.

ServiceMaster CDR is seeking a full-time Business Development Manager for our Residential Sales Division to join our energetic and dynamic team.

The Business Development Manager is responsible for maintaining a personal book of business that delivers on the goals set forth with management. Develops strategic plans to maintain and grow customer base aligned with company strategy across their region and contributes to the development of customer-centric based solutions. Will work closely with all divisions to implement and manage all sales aspects of the of the Residential Sales Division. Will have the knowledge and ability to assist the sales team in growing markets as well as developing a presence in specific verticals. Will work together with all restoration and construction branch, division, and regional managers to grow all aspects of the business.

JOB RESPONSIBILITIES

The Business Development Manager will be responsible for, but not limited to, the following duties:

• Core accountability is to achieve the sales goals set forth by your regional sales manager
• Develop new business in specific verticals
• Actively participate in industry related trade associations
• Represent ServiceMaster CDR at meetings, local functions and tradeshows
• Identify and develop key partner strategies for specific market segments
• Collaborate/coordinate project leads with business development partners
• Maintain regular contact with signed accounts to understand needs and identify new business opportunities
• Manage all phases of the business development cycle
• Proactively source and develop new client relationships and referrals
• Generate leads for various company services
• Achieve monthly, quarterly and yearly sales goals

• Exceptional and Proven leadership and team-building skills with proven negotiating ability
• Strong understanding of customer and market dynamics and requirements
• Ensure proper execution of sales plans
• Establish and maintain relationships with strategic business partners and key stakeholders
• Meet with local/branch sales teams and BMs to evaluate company performance, understand opportunities to enhance sales effectiveness, and to gain insight into trends that may impact the business
• Maintains personal book of business
• Communicates with all clients in the market area to ensure high levels of client satisfaction
• Understands the importance of timely follow-up with customers, managers, and staff making communication a top priority
• Assists in the development and implementation of marketing plans as needed
• Provides timely feedback to Senior Management regarding performance
• Preparation of proposals and presentations
• Other duties as assigned

EXPERIENCE / SKILLS / EDUCATION

·        High School Diploma or GED from an accredited institution

·        3-5 years proven sales or account management experience preferred

·        Unquestionable integrity and ability to work in a family-friendly environment

·        Must be able to be a team leader.

·        Thorough knowledge of and ability to learn new CRM products

·        Should have some knowledge or experience in planning and defining scopes.

·        Must have good communication skills.

·        Bachelor’s degree in Business Management, Finance, or related field preferred

·        Proven track record of developing sales leads and executing on them

·        Ability to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills

·        Self-motivated and possess the ability to multi-task and stay calm under pressure

·        Ability to handle multiple job responsibilities and open to taking on new responsibilities based on the company’s needs

·        Computer and smart device skills required, i.e.; Microsoft Office, presentations, spreadsheets, email communication, texting, video       

         conferencing

PHYSICAL DEMANDS / WORKING CONDITIONS

·        Must be able to walk/stand for long periods of time.

·        Must be able to work long hours.

·        Travel required (approximately 50% or more), out-of-area and overnight travel to be expected

·        Express or exchange ideas with others quickly, accurately, and receive and act on detailed information

·        Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects

COMPENSATION & BENEFITS

ServiceMaster CDR offers a professional environment, stability, upward mobility, and excellent benefits.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.