What are the responsibilities and job description for the Claim Administrator position at ServiceMaster of St. Charles, Clayton, and Westport?
Job description
ServiceMaster Restore is looking for an outstanding full-time Claim Administrator to support the Mitigation Division!
ABOUT SERVICEMASTER: ServiceMaster is an industry leading restoration services company that has served the St. Charles and St. Louis community for over 35 years, earning its stellar reputation. ServiceMaster is proud to be in business to serve in the restoration of commercial properties, businesses, and family homes after the devastation of disaster strikes in the form of a fire or flood. The construction division provides reconstruction services and is the final touch to restoring peace of mind for our customers. Our franchise offers a family oriented workplace while striving to perform above and beyond industry standards.
THE JOB DETAILS: The part-time Customer Service Representative will maintain a schedule of 5 days per week, delivering excellent customer service as well as providing support to the mitigation management team. The position will undertake administrative tasks and be astute in technology, organization and time management . The ideal candidate will have proven customer service experience, be competent in prioritizing and working with little supervision, and demonstrate strong leadership and interpersonal skills. They will be self-motivated and trustworthy.
Job Purpose
The purpose of this position is to support all operations, including Project Managers, Supervisors and Specialists by compiling critical information concerning the customer, the insurance carrier requirements, and the nature of the disaster. To track all billing and costs for residential and commercial restoration and construction projects. Job assignments include insurance industry pricing software, data entry of all daily paperwork, receipts, and invoices, as well as maintaining all spreadsheets related to each project. Other responsibilities include organizing all back up documentation and approving payroll.
Reporting Relationships
- Claims Administrators will directly report to Senior Claim Administrator.
- On Commercial projects, the Claims Administrator will report to the Project Manager on each project.
- Claims Administrators also report to the Office Administrator and Accounting Director.
Duties and Responsibilities
- Answers incoming calls and relays messages to the appropriate parties.
- Completes initial data, creates and maintains electronic folder(s), and utilizes the appropriate company software(s) for job tracking, estimating, and file storage.
- Prepares, organizes, and maintains file folder with hard copies of job materials for all operations.
- Creates and maintains a project estimate in the appropriate software with the correct Price List and ensures that the estimate aligns with carrier SLA’s and/or signed contracts.
- Creates, edits, and maintains vehicle list and hotel assignments.
- Creates and maintains a contact list for each project.
- Assists with mobilization/demobilization efforts including booking flights, hotels, rental cars.
- Ensures everyone on a project is signed into the project daily, including all SRM personnel, general labor, and subcontractors, if applicable.
- Assist the PM/APM with line ups and ensure that there is an accurate headcount of both SRM personnel and General Laborers, that match the Master Sign In sheets and Dailies for each day.
- Audits estimate and job file daily during the course of the project and again when preparing file for billing.
- Ensures all spreadsheets and schedules are accurate and up-to-date daily.
- Manages petty cash, cash log, and disperses per diem as needed.
- Check all Accounts Payable reports against the job file and works with the Resource Coordinator and Project Manager to ensure all job costs are tracked properly and accounted for.
- Provides needed information to the client/adjuster/consultant as requested by the PM.
- Ensure all Subcontractor and Rental invoices are entered in invoicing software, added to the electronic file, and sent to AP to be processed.
- Assist the Project Manager with obtaining new subcontractor packets, W-9’s, and a Certificate of Insurance from the subcontractors on a project.
- Review the equipment scanning database periodically and at the end of the job to ensure that all equipment is tracked and properly accounted for.
- Any and all other duties assigned by Management or Leadership.
Qualifications
Technical Skills:
- Proficiency with basic phone, computer, and internet skills including but not limited to:
- Able to receive or place phone calls in a professional manner while simultaneously entering data.
- Able to effectively and competently use Microsoft Office Suite.
- Able to type quickly and accurately and use Word processing software.
- Able to create basic spreadsheets, charts, and graphs.
- Able to perform web searches and effectively navigate the internet.
- Ability to learn new software and programs on computers, smart phones, and tablets.
General Skills:
- Strong math skills.
- Strong reading, writing, grammar, and spelling skills.
- Able to both follow and give written and verbal instructions.
- Able to work both individually and as a team.
- Able to work well in large group settings.
- Able to hold others accountable.
- Good attention to detail.
- Able to plan, prioritize, and organize.
- Dependable.
- Adaptable.
- Excellent communication skills.
- Able to work in a fast-paced and/or ever-changing environment.
- Preferred: Able to travel and be away for months at a time.
The licensing/registration/certification/identification requirements for this position are, but not limited to, as follows:
- Required: Must have a valid Drivers License.
- Preferred: Have or be able to obtain a Passport.
- Preferred: DOT Card.
Measurement of Performance
The measure of the performance of the Claims Administrator includes, but is not limited to:
- Job files are found to have minimal mistakes when audited.
- Estimates are all accounted for in the job file and have been approved in a timely manner.
- Electronic job file(s) and folder(s) is complete with all job documentation accounted for.
- Job cost(s) updated daily and appropriately accounted for in the estimate.
- All assigned tasks are completed in a timely manner.
- Showed up to work every day on time and in proper uniform.
- Adhered to all company policies and procedures.
- Maintained a safe and positive work environment.
- Maintained vehicle, whether it is company owned or rented.
- Completed all timecard entries and/or DOT logs.
Working Conditions
Working conditions can include weather conditions such as extreme heat or cold, rain, snow or ice. Some work environments may not be climate controlled.
Physical Requirements
Body Positions: Sitting at a desk for 12 hours a day
Reporting
Claim Administrators will report directly to the Senior Claim Administrator.
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