What are the responsibilities and job description for the Restoration Manager position at ServiceMaster of Watertown?
***Move to the Black Hills with a $2000 relocation bonus!***!
Join a team that provides unlimited potential based on performance. At ServiceMaster of the Black Hills, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster promotes personal and professional growth and strives to deliver exceptional customer service.
Join a team that provides unlimited potential based on performance. At ServiceMaster of the Black Hills, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster promotes personal and professional growth and strives to deliver exceptional customer service.
Responsibilities and Duties
- Develops and regulates strategic planning
- Performs emergency on-call manager services per company policy
- Schedules a crew as required to close each potential lead
- Handles new customer inquiries and questions as a priority to provide service
- Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
- Transfers job files for billing within 72 hours of final job cost postings
- Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
- Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
- Completes billing summary within ten days of the completion of a job to send for invoicing
- Assists with marketing and promotional activities as required
- Develops business and personal relationships with insurance industry personnel, including adjusters
- Assists with other duties and responsibilities as requested by the Regional Manager
- Perform interviews and conduct training to new technicians
Qualifications and Skills
· Excellent verbal and written communication skills
· Excellent organization and time management skills
· Effective team player
Requirements:
- Driver’s License
- Willing to travel 25% of the time
Education:
- Bachelor’s Degree in Business Management with 2‐4 years of project/production management experience
OR
3‐6 years of project management experience
3‐6 years of project management experience
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health savings account
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekend availability
Supplemental pay types:
- Commission pay
Salary : $45,000 - $100,000
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