Crew Leader

Position Overview 

Crew Leaders monitor and inspect tasks for restoration jobs to ensure completion of drying, demolition, and various restoration activities. Prepares and reviews documentation to include notes, photos, and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs. 

Knowledge of disaster restoration industry including water and fire loss, as well as mold remediation is required.

• Certifications are preferred, but not required:  
• ASD – Applied Structural Drying Technician 
• FSRT – Fire & Smoke Restoration Technician 
• OCT – Odor Control Technician 
• WRT – Water Damage Restoration Technician  

Job Responsibilities 

• Retrieves work orders. 
• Ensures appropriate equipment and supplies needed for jobs are loaded on crew trucks every morning.  
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to the job.  
• Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide. 
• Completes sketch and scope sheet for estimate, complete drying records using mobile software. 
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary. 
• Performs jobs scopes when needed under guidance of Project Manager 
• Resolves issues with customers, communicates customer issues, daily job activities with Project Manager. 
• Ensures technicians at job site are clocked in the correct project. 
• Prepares and or reviews documentation to include notes, photos and have documents signed by customers according to company policies using software to ensure reimbursement from insurance companies.  
• Trains new technicians and ensures safety standards are being followed during all active jobs. 
• Maintains warehouse stocked by submitting product orders to Management. 
• Strong verbal and written and communication skills. 
• Strong problem solving and customer service skills. 
• Must be able to prioritize activities and meet deadlines. 
• Experience with entering data using a tablet or mobile phone. 
• Report to work on time in a clean, complete uniform. 
• Read and follow product label usage instructions.  

• Job Requirements 
• High school graduate or equivalent 
• Valid driver's license and satisfactory driving record 
• Knowledge of disaster restoration industry 
• Proficient with using mobile software to enter data. 
• Experience in training and managing others. 

Physical Demands and Working Conditions 

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Incumbent must be prepared to: 

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. 
• Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required.    
• Express or exchange ideas with others and receive and act on detailed information given. 
• For safety reasons, respirators, which are used in certain situations, must be able to seal your face. 
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. 

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.
Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.

Salary : $20 - $25