Intake Case Manager

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Position Overview

SCOPE OF ROLE:

Under the supervision of the Assistant Program Director, the Intake Case Manager will coordinate intake and referral process for adult diversions at 30th Street Intake Center, Franklin Women’s Center and Riker’s Island.  They complete prescreening, intake and eligibility assessments for applicants to the Homebase program sites and offices, as well as in the community. As needed support a caseload of enrolled program participants and support other functions of the homeless prevention services at the program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assess applicants directly referred from single and adult family intake centers and other community partners; serve as the first point of contact for applicants to Homebase.
• Determine and document client eligibility for ARRA/HPRP assistance
• Enter and maintain referral and intake information in a timely manner
• Explore alternatives to shelter (reuniting with family/friends, return to previous living situation,
• refer to relevant treatment facilities, etc.)
• Develop individualized housing plan
• Conduct home visits as needed
• Provide general case management including coordination and delivery of services relating to housing stability
• Entitlement referral and advocacy
• Meet with participants as needed for follow-up and recommendations
• Meet daily targeted quota for program
• Assist participants in identifying, locating, obtaining, and retaining suitable housing
• Participate in meetings to promote the program
• Cultivate, develop and maintain productive relationships with referral agencies that are related toretaining housing
• Actively participate in internal and external training programs and committees
• Maintain case files; adhere to all required  documentation of eligibility
• Follow-up with households to assess their ongoing employment and  housing stability needs.
• Assist program management in regular participant record reviews.
• Document all services in compliance with agency standards.
• Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
• Respond to information requests from internal S:US staff.
• Assist with accreditation reviews, monitoring visits and program audits.
• Responds to stakeholder needs promptly, accurately and with courtesy and respect. Model appropriate behavior.  Represent the organization in a positive and appropriate manner.
•  Complete other duties as assigned by supervisor

REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Human Service or related field or High School Diploma or GED with a minimum of 2 years applicable experience
• Working knowledge of homelessness prevention services a plus
• Strong computer skills and knowledge of Microsoft Office applications.
• Bilingual or multi-lingual preferred.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Benefits & Compensation at MyMedicalLeave@sus.org.

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Salary : $40,000 - $43,434