Operations Analyst III

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Position Overview

The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction.  We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

The IT Infrastructure Department is looking for a detailed-oriented, organized, creative and technically savvy individual to join our IT Team.  The selected candidate will report to the Director of IT Infrastructure Operations and will be responsible for supporting various parts of the Agency’s technical infrastructure, learn other specialized tasks, and serve as back-up to their colleagues on the IT Team.

• MS Office Suite, Windows 10 to latest, Citrix XenApp, Windows Active Directory (AD), TCP-IP, Network & Server Management. Juniper Firewalls, Exchange / Office 365 a plus.
• Expert troubleshooting skills with strong emphasis on remote support and diagnostics
• Desktop/laptop hardware and peripheral installations and configurations including network printers
• Support mobile device management system and end devices
• Provide technical support to users throughout the agency regarding specific hardware/applications issues. This may include off standard hours support and will include visiting company facilities. Must be able to lift 50lbs
• Mentor and train department staff, serve as point of escalation for requests, document new KBs
• Troubleshoot firewall VPN issues and multi-site network connectivity issues
• Responsible for Active Directory maintenance (add users, change passwords etc.)
• Maintain fleet of network copier/scanners/printers.
• Ability to work effectively within a high paced team atmosphere and manage multiple projects

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in computer science or related field
• 5 years’ experience directly related to the duties and responsibilities specified
• Proficiency with MS Office Suite
• Must have driver license. Will need to drive company truck between NYC facilities.
• Position requires daily in office and field visits M-F

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Benefits & Compensation at MyMedicalLeave@sus.org.

ID

Salary : $100,000 - $110,000