Operations Field Analyst

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Position Overview

The IT Infrastructure Department is looking for a detailed-oriented, organized, creative and technically savvy individual to join our IT Team.  The selected candidate will report to the Director of IT Infrastructure Operations and will be responsible for supporting various parts of the Agency’s technical infrastructure, learn other specialized tasks, and serve as back-up to their colleagues on the IT Team.

• Visit various SUS office locations throughout the 5 boroughs of NYC to deliver, install and troubleshoot on-site technical issues.
• Familiarity with general end user device and wiring troubleshooting. MS Office Suite, Windows 10 to latest, Windows Active Directory (AD), Network Wiring, Printer/Copier support, Desk Phone, Remote and in-person support, ticketing system, Wifi
• Ability to take initiative and be proactive in resolving issues using standardized practices.
• Provide technical support to users throughout the agency as it relates to specific hardware/applications issues
• Ideal candidate will have good soft skills in order to attend to incoming phone calls and email messages for support when not visiting locations. Track issues via department tracking system.
• Responsible for Active Directory maintenance (add users, change passwords etc.)
• Experience supporting standard desktop applications (MS Office, MS Windows), internet browsers

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Driver’s license and comfortable driving company vehicle
• Technical degree or Certifications preferred in related field
• 1-2 years’ experience directly related to the duties and responsibilities specified
• Position is daily remote field work M-F and will require on site visits for training and special projects as needed

Company Overview

The Support Services functions at S:US are carried out by a team of professionals with diverse backgrounds who share deeply in the S:US mission. We are a resource that provides support to the individual program departments to assist in the pursuit of our mission. Support Services is a collegial, supportive group with a dynamic culture that continuously seeks to collaborate and improve the lives of our clients. We treat all staff with respect through each interaction.  We are motivated to accomplish our individual and collective tasks through the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others.  We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Benefits & Compensation at MyMedicalLeave@sus.org.

ID

Salary : $70,000 - $75,000