Lead Business Analyst

• Lead efforts to streamline and automate sales processes
• Leverage your expertise in sales systems, KPIs, and data-driven decision-making to solve complex challenges and deliver scalable solution.
• Partner with sales leaders to define and champion the business vision and roadmap for sales-centric platforms and tools.
• Lead efforts to review, assess, and improve Enterprise & Corporate Sales Processes, translating strategic objectives into actionable requirements and user stories to ensure timely delivery of high-impact solutions.
• Collaborate with sales leaders and stakeholders on key projects, including the Fintech Sales Process and the migration of our Green business into ST processes.
• Define and track key performance indicators (KPIs) relevant to sales initiatives to evaluate the success of implemented solutions, leveraging data-driven insights to drive continuous improvement.
• Lead User Acceptance Testing (UAT) efforts to ensure solutions meet business needs and function as intended.
• Analyze and document current and future state sales workflows using process mapping to identify areas for efficiency and automation.
• Prioritize and manage a backlog of sales process improvements and enhancements, ensuring alignment with overall sales strategy and business value.
• Manage ad-hoc and Business-As-Usual (BAU) requests from sales stakeholders, ensuring timely and effective resolution by evaluating priority, impact, and level of technical effort, while providing good, better, best solution options.
• Collect user feedback and analyze post-launch usage data to inform ongoing enhancements and drive adoption within the sales organization.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical or business field.
• 7 years of relevant experience, ideally within SaaS business operations or product management supporting sales, with a strong understanding of the sales customer journey.
• Proven experience in creating process maps, writing clear and concise technical user stories, documenting business requirements, and leading User Acceptance Testing (UAT).
• Deep understanding of sales business systems and the ability to apply best practices to drive process and system improvements aligned with organizational goals:
  
  • This includes deep platform knowledge of Salesforce Sales Cloud and other relevant Salesforce Clouds (Service Cloud, CPQ, etc.), its declarative capabilities (Flow, Process Builder, Workflow Rules, Validation Rules), data model, security models (Profiles, Permission Sets, OWD), reporting and dashboards, and potentially integrations with other systems. Ability to perform basic configuration/admin tasks, such as creating custom fields, objects, reports, and dashboards, to prototype solutions or assist administrators in sales systems. Salesforce Administrator or Business Analyst certification is a plus.Excellent cross-functional communication skills (both written and verbal), with the ability to explain complex problems clearly to stakeholders at all levels.
• Strong project management and organizational skills, with the ability to effectively prioritize across shifting priorities, recurring responsibilities, and high-impact projects.
• Analytical mindset with the ability to interpret business information and make sound decisions in areas of expertise.
• Exceptional data literacy with a proven ability to analyze sales performance data, identify trends, and translate insights into data-driven product decisions and recommendations to optimize sales outcomes. Proficiency with Salesforce reporting and dashboards, and experience with sales analytics tools, is highly desired.
• Understanding of system integrations and their implications for data flow and synchronization within the sales tech stack.
• Familiarity with Agile tools such as Jira, Azure DevOps, or similar for managing backlogs, sprints, and tracking work.
• Self-starter with critical thinking skills, strong problem-solving ability, and the ability to work independently with minimal supervision.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $124,400 USD - $166,400 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.