Customer Marketing & Community Manager

ServiceWorks is a leading field service management platform powering appliance repair and service businesses across North America. We are building not just software—but a community of growing, modern service companies. This role plays a key part in amplifying customer voices, strengthening our brand, and deepening customer relationships.

We are looking for a Customer Marketing & Community Manager who thrives at the intersection of storytelling, content creation, and customer engagement. This person will be the voice behind our customer stories—hosting podcasts, managing community channels, creating marketing content, and supporting events that bring the ServiceWorks brand to life.

This role is ideal for someone who is comfortable on camera, organized behind the scenes, and passionate about building authentic customer relationships.

• Host and produce customer podcasts, interviewing ServiceWorks customers about their businesses, growth journeys, and experiences using ServiceWorks
• Coordinate podcast scheduling, episode planning, and basic promotion
• Collect and develop customer success stories, testimonials, and case studies

• Create short-form videos for social media (customer clips, product highlights, event recaps)
• Design marketing flyers and one-pagers for campaigns, events, and sales support
• Create and manage monthly customer newsletters
• Develop marketing promotional emails/newsletters aligned with product updates, events, and campaigns

• Monitor and engage with the ServiceWorks Facebook customer group
• Proactively collect customer reviews (Google, G2, Capterra, etc.)
• Build relationships with customers to encourage advocacy and referrals

• Draft and distribute press releases for company announcements, product launches, and milestones
• Coordinate with leadership for messaging and approvals

• Support trade shows and events, including:
• Ordering and managing swag
• Coordinating shipments
• Assisting with booth setup and teardown
• Helping manage booth presence and customer interactions during events

• 2–5 years experience in marketing, content, community management, or communications
• Comfortable hosting conversations on camera or audio (podcast, video interviews)
• Strong writing and storytelling skills
• Experience with social media content creation and basic video editing
• Highly organized and detail-oriented (especially for events and campaigns)
• Confident interacting with customers and representing the brand publicly
• Experience with SaaS, B2B, or service-based businesses is a plus

• Podcast & video tools (Zoom, Riverside, Descript, Canva, etc.)
• Email marketing platforms
• Social media scheduling tools
• CRM or customer review platforms

This role directly shapes how customers see ServiceWorks, talk about ServiceWorks, and connect with each other. You’ll be at the center of our customer voice—turning real experiences into powerful stories that drive trust and growth.