What are the responsibilities and job description for the Computer Analyst position at ServisFirst Bank?
At ServisFirst, Our Name is Our Mission.
DUTIES AND RESPONSIBILITIES
The Computer Analyst is responsible for providing Level 1 technical support to all internal clients/employees. The position assists the IT Support team owned projects as needed and contributes to the overall success of the IT department. This position requires collaboration with all IT teams to deliver efficient and effective support solutions.
The incumbent will:
- Provide Level 1 technical support to end-users, resolving hardware, software, and network issues promptly and effectively
- Serve as the first point of contact for IT support inquiries, triage and escalate issues as necessary
- Assist in IT Support Team owned projects as needed, collaborate with other team members to ensure successful project implementation
- Maintain accurate records of support requests, resolutions, and troubleshooting steps using the ticketing system and Confluence
- Contribute to the development and maintenance of the IT knowledge base to facilitate self-service support and knowledge sharing
- Deliver exceptional customer service, ensuring end-users receive timely and effective assistance with technical issues
- Communicate technical information in a clear and understandable manner to non-technical users
- Stay updated on emerging technologies and best practices in IT support to enhance skills and knowledge
- Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies.
Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.
Note: Additional duties and responsibilities may be assigned.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Proven experience in a technical support role, preferably in a banking or financial services environment
- Strong analytical and problem-solving skills with a focus on attention to detail
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Basic understanding of networking concepts and systems administration
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS
The physical requirements and environmental conditions of this position consist primarily of:
- Sustained standing and sitting
- Frequent use of PC, including typing or sustained attention to monitor
- Occasional lifting and/or moving equipment weighing up to 50 lbs
- Normal office environment with comfortable internal temperatures and low level noise
EOE/AA