Commercial Loss Coordinator

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Commercial Loss Coordinator provides support to the Commercial Large Loss Division (CLLD) and supporting functions of the Commercial Large Loss Project Managers. The Commercial Loss Coordinator interacts with staff at various levels, including the Large Loss Response Team and the SERVPRO franchise community. This position reports to the Director of Commercial Loss.

You will

• Maintain job loss file management system by assisting in opening and closing of jobs loss files, securing documentation, package completed files for review and approval
• Prepare commercial dispatch follow-up log and ensure commercial losses are provided oversight.
• Assist with maintaining current and accurate job file information, including follow-up on work-in-progress jobs, jobs pending invoices, and account receivables.
• Assist with tracking Large Loss Response Team (LLRT) membership requirements, updates to the LLRT membership roster, and communicating with CLLD team members and other applicable parties.
• Correspond with franchisees interested in LLRT membership, tracks submitted membership applications and assists with annual LLRT membership renewal
• Secure and reviews completed job file documentation from the operators.
• Provide assistance as needed, during storm events to the CLLD team members, call center, and other departments.

You have

• Three years of relevant experience working in insurance or restoration is required.
• Ability to effectively communicate with leaders, colleagues and customers in person, on the phone and by written communication.
• Excellent communication skills; written and verbal.
• Possess a strong desire for quality and high attention to detail.
• Intermediate to advanced level of knowledge with Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Excellent interpersonal, analytical, and problem-solving skills.
• Excellent time management, organization, and prioritization skills.
• High School Diploma or GED required.
• Associate Degree in Business Administration, Computer Software Applications, or certificate preferred.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.